Innovation

Optimizing airport aero revenues with dynamic pricing

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Fuelled by the growth in air travel, airports have transitioned from public infrastructures to dynamic arenas where private operators and innovative ownership models have gained prominence. Demand for new airports and the rise of privately operated facilities have led to a decline in government-operated airports, which requires continuous recalibration of the aviation industry's dynamics. However, regulatory frameworks remain indispensable given airports' strategic role in economies. While respecting the rules of basic market economics, governments recognize that private ownership requires som...

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How digital wallets and payment orchestration are reshaping the payment ecosystem

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With digital payments expected to grow over 20%, reaching US$361.30 billion globally by 2030, and cashless transactions increasing 80% to reach 1.9 trillion by 2025, traditional payment methods are rapidly giving way to new ones. In this evolving context, digital wallets have emerged as frontrunners, clearly reshaping the payments ecosystem with several advantages: ConvenienceThe primary goal of digital wallets is to simplify and streamline the payment process. With just a smartphone, consumers can conveniently pay online or in physical stores, accelerating transactions through a hassle-free e...

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Why payment orchestration should be an investment priority for airlines

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In the race to remain competitive, airlines are investing in different facets of the customer experience. Regarding IT investments, airlines spent an estimated USD 37 billion in 2022 alone, with the pandemic serving as an urgent reminder to pick up the pace in digital transformation initiatives. To compete in the digital economy, decision-makers face the challenge of pinpointing priority investment areas in line with consumer expectations. From personalization to new revenue streams from integrated partner sales, several key investment areas are in the spotlight to boost airline revenues while...

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Eight ways smartphone native apps increase airline revenues and improve the traveler experience

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With IATA forecasting USD 4.7 billion in net profits for airlines in 2023, things are looking up for the travel industry. And with the global online travel booking market expected to witness a 14.9% CAGR in the run-up to 2028, the challenge now shifts from staying alive to being competitive. Nearly half of all digital travel sales happen via smartphones, and over a quarter of travelers use smartphone apps exclusively to make their bookings. With widespread and increasing smartphone usage, airlines simply can´t ignore the channel. Relying on mobile-supported websites and clunky app user experie...

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Six ways digital marketplaces help personalize airport experiences and unlock new revenue streams

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Airports play a central role in shaping the traveler experience, with creative design thinking and investment primarily focused on physical amenities. While great care is given to making the traveler's time at the airport more efficient and pleasant, one area of the experience still screams for attention — airport digital channels. Just because travelers happen to be at the airport doesn't mean they are using onsite amenities and services. As mobile usage continues to rise year on year, travelers are often glued to their devices rather than exploring what the airport has to offer. And this beh...

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