Innovation

The journey to opening IAG Cargo's New Premia facility at Heathrow on 31 May 2023 was built on relentless technological, business, and operational innovation. Our objective was to completely transform how we handle freight and interact with our customers to unlock new opportunities in premium cargo. While air cargo experienced unprecedented growth in recent years, slowing demand once again puts pressure on pricing, costs, and customer service. So, we need to find creative ways to work around that. And where cargo handling plays into that equation, New Premia has helped us strengthen our premiu...

Striking the sweet spot between revenues and costs is a balancing act that keeps many business leaders up at night. With ever-increasing competition, sweating out the margins is "the" business mantra, particularly in times of slower growth. So how can cloud-native technology help increase revenues, lower costs, and improve business agility? And why should business leaders care about technology design – isn´t that why IT departments exist? The decision-making process when selecting new technology often starts with people cross-referencing capabilities with set business objectives. What doe...

Digital is an important enabler for the delivery of SIA's brand promise to its customers. We embrace open innovation to invite both the external community together with our staff members to collaborate and develop new solutions. The Singapore Airlines AppChallenge is one of the key programmes that drives our efforts in open innovation, providing a platform for promising start-ups and tertiary students to showcase their talents in creating innovative solutions for real-world business challenges in the aviation and travel industry. Now in its seventh year and taking place at a critical time when...

IBS Software has achieved Amazon Web Services (AWS) Travel and Hospitality Competency status, announced at the inaugural re:Invent virtual conference on December 3rd, 2020. The competency status is in recognition of IBS Software's expertise and experience in helping customers transform their business, from behind-the-scenes operational efficiencies to customer experiences. The launch of the AWS Travel and Hospitality Competency comes at a crucial time for the industry, as it looks to innovate in order to address changing demands in the face of the Covid-19 pandemic. In a world already defined ...

"Beep..."  RKN1212ZZ wakes up with a start. "...HQSAL001 calling coolcontainer" - the message comes through loud and clear. RKN1212ZZ responds "coolcontainer ready and receiving, state your command". Pat comes the reply "coolcontainer status report?"A pause, RKN1212ZZ checks her bearings - she'd made the long 10 hour intercontinental flight and had just checked in to the cool and secure confines of the special cargo facility. "Temperature at 10o Celsius, within tolerance of 8o to 12o Celsius; Battery 60%; GPS indicates position within acceptable variance of planned itinerar...