Kanu Aravind

Enabling Digital Transformation of Customer Service

Digital transformation in travel industry is an understatement. If you are not on the digital wave yet, you have already missed the bus. For a lot of young travellers, travel is an extension of digital experience that engulfs their everyday life. From entertainment to food, fashion to shopping, millennials want an instantaneous digital experience. Travel is fast becoming part of a similar expectation and in a short time, the expectation has skyrocketed. They want to get all inputs from their influencers in real-time, see and experience as much as they can, chat and talk to people who have expe...
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Mohamed Jaffer Ali A

How the right strategic partner can maximise an airline’s digital investments

The space sector traditionally faces some of the most versatile problems that need innovative solutions. The mission statement of NASA makes it clear that it relies on diverse sets of people to face the dynamic challenges in space programs. When NASA forms a team, each member possesses a different set of capabilities and as a team, collectively, the members could think differently and come up with multiple viewpoints. When such teams work together on problems, they get innovative ideas that enable them to derive new solutions; in other words, they become self-sustainable units. This paradigm o...
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Binu George

Enabling Artificial Intelligence (AI) in business - A guide for airlines

The digital transformation wave is reshaping the airline passenger experience like never before. Airlines are investing heavily to harness maximum value from the vast swathes of data available, using a plethora of technologies available today. Among these, Artificial Intelligence (AI) is drawing significant attention. However, incorporating AI into mainstream customer facing operations is not easy. It requires a planned and strategic approach to help unlock the potential that lies beneath. Successful AI implementations often follow a 3-step approach comprising of: Discovery Implementation Oper...
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Aravind Ramachandran

Aviation 2018 round up: 8 of our best blogs from the past year

The Holy Grail of IROPS recovery Contrary to popular belief, airline companies, passengers and travel partners have one thing in common: None of them want a flight to be delayed. That's right, no airline in the world is happy to delay a flight; not only does it cost them a lot of money as penalties and additional charges, but it also makes their customers hate them and trust them less – and that's only what's immediately obvious.   Click here to read more blog posts on Aviation Operations Services solutions from IBS Software Why air cargo needs a blockchain boost Blockchains, by their ver...
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Anil Abraham

Private v/s Public: Are we ready for mission critical apps on the cloud? (Part 2 of 2)

What are the advantages of a public cloud? Why are prudent tech providers moving to a cloud native architecture? How important is a cloud-agnostic architecture? by Author In the previous blog post  Private v/s Public: Are we ready for mission critical apps on the cloud? (Part 1 of 2) I had explained the rational behind cloud computing as a go-to strategy, as well as certain limitations of a private cloud for certain kinds of applications. Here we consider the key solution for this problem. As always, the strategy advocates for every company to focus on its own core str...
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