Corporate Blog

Towards contactless air cargo operations

Towards contactless air cargo operations
Contactless technologies have evolved quickly over recent years in the constant drive to boost operational efficiency, reduce costs, and improve collaboration across value chains. With the onset of the pandemic, an additional health and safety layer came into play, which further accelerated touchless technology deployment. Given the many benefits obtained from this move and the behavioral changes it invoked, contactless is here to stay. People now expect low-touch technologies in their daily lives. And the good news is that increased vendors in the marketplace, emerging technologies, and new i...
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Managing airline operations is complex, but it doesn't have to be difficult

Managing airline operations is complex, but it doesn't have to be difficult
Even on the best of days, airline Operations Control Centers are high pressure environments. With so many variables to be monitored and controlled at any given moment, Operations Controllers are constantly on high alert. And when a disruption strikes, stress levels soar beyond cruising altitude. In addition to managing day-to-day operations, strategic planning, and reporting - whether to weekly, monthly, or seasonal timeframes - are also mission-critical activities undertaken by the department. Ensuring cost efficiency, productivity, and on-time performance depends on optimized aircraft, route...
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The digital road to cost optimization for airline Maintenance, Repair, and Overhaul (MRO)

The digital road to cost optimization for airline Maintenance, Repair, and Overhaul (MRO)
Amidst the "global reset" in the aviation industry, cost optimization is a recurring hot topic. Yet, many areas have been overlooked where innovation and digitalization can make a difference. A good example of this is the Maintenance, Repair, and Overhaul (MRO) sector, which is in the right position to become a mainstream target for transformation. The global spending on MRO was about US$50 billion in 2020 and is projected to become US$68 billion in 2021 and US$97 billion in 2022, eventually reaching US$115 billion in 2030 with an average forecasted yearly growth of 1.7%. While there have been...
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Five keys for transforming your Frequent Flyer Program into a Customer Engagement Program

Five keys for transforming your Frequent Flyer Program into a Customer Engagement Program
I spent 14 years across different Revenue Management and Marketing roles at American Airlines before joining the AAdvantage leadership team.And it took another few years in AAdvantage until I came to a powerful realization – airline loyalty programs should be much more than just Frequent Flyer Programs (FFP). They should really be Customer Engagement Programs (CEP). While this realization seemed so clear to me, it quickly became apparent that it's a difficult concept to help airline leaders understand. And I can't blame them because I only saw the light after digging deep into loyalty myself. ...
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Women in Tech: Christine Updegraff, Director, Hospitality Solutions, IBS Software, based in Connecticut, USA.

Women in Tech: Christine Updegraff, Director, Hospitality Solutions, IBS Software, based in Connecticut, USA.
Tell us a bit about your role and what motivates you I joined IBS Software seven years ago in an account management role within the Hospitality division, and I continue today to lead relationships with key global hotel accounts. My role is to analyse, discover and match the needs of e-commerce buyers and sellers of hotel products with IBS Software solutions. I also serve as a source of directional input to our product management team which is continually building our roadmap for the future. What motivates me is visionary thinking: the next horizon, the twists and turns that keep us moving towa...
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