Corporate Blog

How Lufthansa Cargo is unlocking efficiencies and closer collaboration with its ground-handling partners

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Anyone who works in the air cargo industry knows how critical ground handling operations are, to ensuring that shipments are efficiently processed through to their end-destination. This is a complex area with many checks, processes, regulations, and stakeholders. It´s also where air cargo carriers and ground-handlers deliver on the customer promise and established service level agreements. Yet, despite accelerated and customer-centric digitalization across most industries, air cargo has been lagging. For decades, ground-handling has relied on outdated messaging standards, processes, and system...

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Four essential techniques for attribute-based selling success in hospitality

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As I discussed in my previous article, attribute-based selling (ABS) is a transformative strategy by which hotels sell individualized experiences to guests, rather than one-size-fits-all packages. Under this model, each guest picks and chooses the amenities and add-ons that are most important to them, effectively building a more personalized stay. ABS has distinct advantages over traditional, "bundled" selling models. For example, with ABS, hotels may price down some rooms so that they are more affordable (e.g., by forgoing daily housekeeping) and are less likely to remain vacant. Meanwhile, t...

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How to tide over the challenges in airline operations post pandemic

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With travel taking off globally, the airline industry has run into surprising problems. However, were these problems unexpected? What are airlines doing to ensure passengers do not pay for their shortcomings? Daniel Stecher, VP, Airline Operations, talks about the airline industry's most significant problems, and how to overcome them.  Formula 1 racing teams can change four tires in under 2 seconds. On the other hand, airlines need even more than 15 minutes to decide about an aircraft change or a crewmember replacement. What can airlines learn from F1 teams? Formula One (F1) is all about ...

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How hoteliers can drive revenue and improve CX with attribute-based selling

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The hospitality industry is undergoing a retail transformation, driven by evolving guest expectations and new digital tools, integrations, and partnerships—all of which make selling more flexible. Attribute-based selling (ABS) is fundamental to this transformation. With ABS, hotels can personalize guest experiences by enabling guests to pick, choose, and purchase varied attributes with their stay. ABS enables a unique experience based on each guest's priorities — whether it's cost savings, premium amenities, special experiences, or other elements. Despite these advantages, ABS has unique chall...

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Deciphering the Future of Air Cargo

Deciphering the Future of Air Cargo

The cargo industry has shown surprising growth over the otherwise difficult past couple of years, compared to any other aviation sector. Does the future look as promising as it is now? How do data and digital partnerships play into the future of air cargo industry? One of the most sought-after speakers at various industry forums, Ashok Rajan, Senior Vice President and Head of Cargo & Logistics at IBS Software talks about this and much more.  Air cargo is here to stay and leading global airlines have affirmed their commitment to improving their cargo business. How do you visualize the ...

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