Corporate Blog

Last year, FedEx Express flew more than 6.5 million parcels, daily, across more than 650 airports in 220+ countries and territories. That's a massive logistical accomplishment that would have been impossible without committed people, cutting-edge technology, and solid partnerships. The complexity behind managing a global network of this scale, comprised of 680+ aircrafts and 4,500 pilots, can't be understated. Each aircraft has specific crew needs, such as the number of crew required to operate a flight and specialized training. Each route also has different crew requirements depending on flig...

Digital payments are a critical component of the online booking experience. As we recover from the COVID-19 pandemic and expect travel to pick up again, airlines need much more than innovative payment instruments to enhance that experience. The key to improving check-out conversion is the seamless transition from global to local payment methods, and vice versa, depending on consumer preferences. An airline's geographically diverse customer base requires integrating a range of international payment options, including digital wallets, loyalty points redemption, and regional payment instruments. ...

In Ashok Rajan's blog wrapping up the 2021 IBS Cargo Forum's first session, he highlighted how increased stakeholder collaboration, innovation, agility, and digitalization are key priorities in air cargo. During the event's third session on Wednesday, we looked at these priorities in more detail with our customer community. While air cargo embarks many stakeholders across the value chain, and digital transformation needs to permeate throughout, cargo operations are the heart and soul of the industry. This is where "the customer promise" is realized through service execution and the physical sh...

Disruptions and irregular operations probably happened more often than airlines would have liked prior to the pandemic. But disruption management suddenly became the norm, rather than the exception, once COVID-19 struck. "Time is money" and there are few instances when the saying rings louder than in airline operations. Every Aircraft, Crew, Maintenance, and Insurance (ACMI) minute costs US$100-120 on average, highlighting the importance of dealing with irregular operations swiftly in an environment already characterized by thin margins. In "normal" circumstances, industry sources estimate tha...

Tell us a bit about your role and what you enjoy.  I'm responsible for the product management teams for one of our well-known travel clients, managing relationships with different stakeholders. I look after a department of 75 people. It's a multi-faceted role but what I really enjoy is working with people - from hiring and onboarding, setting team goals, fostering team collaborations to sharing best practices and then, seeing the developments. What first inspired you to go into STEM?  The race to space! At school, I loved reading about the first man on the moon and space engineering....