Flourishing at Ancillary Retailing

At IBS Software, we are creating a series of blog posts to help airlines understand the parameters and think through the approach they need to adapt to move up the ancillary ladder and flourish at ancillary merchandising. This is the first in the series that gives an overview of key levers that the successful airlines get right in quest of achieving ancillary leadership. We will go deeper into each of the levers in subsequent blogs. IntroductionThe term 'ancillary' comes from the Latin word ancillaris, meaning 'maidservant'. The most common meaning of the word – the way most of us are aware of...
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Still sending low-resolution digital photos at GPRS/Edge speed? It is 2020!!

Way back in September 2007, I had traveled to the USA to visit my friend Ted. As part of travel gear, I carried four different devices - a Motorola V60 cellphone, a Canon digital camera, a Garmin navigation system and a PSP portable - plus cable, chargers and batteries.  Mobile Communication Standards and the Process in 2007 ​ Back in 2007, the mode of mobile communication was GPRS and the maximum size of digital pictures was 3.2 MP. The process of sending a photo from USA during my stay there, to family and friends was as follows:Take the picture with the Canon digital cameraCo...
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Flygskam – Airlines to take note! Can Carbon turn Oxygen for the Airline Industry?

The flight shame movements  According to a recent survey, one in seven people will shun flying even if it means using more expensive and less convenient alternatives. By now, you would all have heard of Greta Thunberg, the teenage activist who has thrust climate change into the spotlight. And by extension, the adverse impact that the aviation industry is having on the environment. The words flygskam, tågskryt, Att smygflyga, #jagstannarpåmarken may not be familiar to most, but with the increased public awareness of climate change, the English equivalents – "flight shame", "train brag...
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OPS 2020 Berlin - Digital Airline Operations

The 3rd edition of IBS' OPS 2020 event was held at Pullman Berlin Schweizerhof in Berlin on 16-17 July 2019. 54 airline operations, hub management, crew scheduling and planning optimization experts from 14 airlines, 11 countries and four continents (Australia, Europe, East-Asia, North-America) got to the German capital and made OPS 2020 Berlin the largest ever. The event focuses on Operations Control, Hub Management, Crew Planning Optimization, Crew Scheduling and Airline OCC Management. The very first OPS 2020 was held in 2017 in Dubai.The two-day event provided an excellent opportunity to ex...
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Enabling Digital Transformation of Customer Service

Digital transformation in travel industry is an understatement. If you are not on the digital wave yet, you have already missed the bus. For a lot of young travellers, travel is an extension of digital experience that engulfs their everyday life. From entertainment to food, fashion to shopping, millennials want an instantaneous digital experience. Travel is fast becoming part of a similar expectation and in a short time, the expectation has skyrocketed. They want to get all inputs from their influencers in real-time, see and experience as much as they can, chat and talk to people who have expe...
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