Corporate Blog

Every cruise line CIO is now grappling with the same board mandate: expand margin. The trouble is that the instinct to cut usually lands in the wrong place. Cruise lines operate one of the most capital-intensive guest experiences in travel. A modern ship is a floating hotel, restaurant, casino, and entertainment venue in one vessel that can cost upwards of $2 billion to build. But the spend that actually creates the guest experience (onboard staffing, food and beverage, entertainment, itinerary design) is exactly what cruise lines cannot compromise on. Cut there, and you erode the very thing g...

By adapting rates automatically to a range of factors, dynamic pricing improved commercial agility and enabled revenue teams to optimize yields. This was a valuable first step to aligning revenue with market conditions, value, and customer needs. But, as customer expectations evolve and operational complexity increases, is price optimization alone enough to maximize revenue? Revenue management's next evolution in air cargo will be defined by the ability to create intelligent, customer-centric offers that combine pricing, capacity, service commitments, and operational confidence into a single c...

AI has arrived in hospitality, and the industry is actively working out how to adopt and apply it. The ambition is broad, from automated rate decisions to fully autonomous commercial agents. But there's a structural question that will determine how successful AI adoption will be: is the hotel technology stack ready for AI to make joined-up commercial decisions? Most hotel systems were built to process specific process areas, so they're not designed to support the kind of complex cross-domain decisions that agentic AI needs to make. This fragmented systems landscape means considerable resources...

Insider travel tips and recommendations from aviation executive Emmanuel's journal In this edition of 'My Travel Notes', Paris-based colleague, Emmanuel Guillaume reflects on his travels, sharing the experiences and offering tips from his years of global travel.  Tell us about your travel playlist During high-stress travel disruptions, I turn to the smooth, heartfelt vocals of Teddy Swims and the melodic pop-rock ballads of Jean-Jacques Goldman for their calming vibe.  Which airport always impresses you and why? Singapore's Changi Airport stands out. Just 30 minutes fr...

When regulatory and union agreements change, the real burden on airlines is not the rule itself. It is the grueling process of translating that rule into working, tested software.  Airlines, like most organizations, operate in a continuous state of change and innovation. Every few years, the aviation industry undergoes a fresh wave of regulatory reform or collective bargaining. A regulator tightens fatigue rules. A pilot union ratifies new duty-time provisions. A government mandate reshapes how rest periods are calculated. For passengers, crew, and policymakers, these changes are measured...