Daniel Stecher

Flygskam – Airlines to take note! Can Carbon turn Oxygen for the Airline Industry?

The flight shame movements  According to a recent survey , one in seven people will shun flying even if it means using more expensive and less convenient alternatives. By now, you would all have heard of Greta Thunberg, the teenage activist who has thrust climate change into the spotlight. And by extension, the adverse impact that the aviation industry is having on the environment. The words flygskam, tågskryt, Att smygflyga, #jagstannarpåmarken may not be familiar to most, but with the increased public awareness of climate change, the English equivalents – "flight shame", "train bra...
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Daniel Stecher

OPS 2020 Berlin - Digital Airline Operations

The 3rd edition of IBS' OPS 2020 event was held at Pullman Berlin Schweizerhof in Berlin on 16-17 July 2019. 54 airline operations, hub management, crew scheduling and planning optimization experts from 14 airlines, 11 countries and four continents (Australia, Europe, East-Asia, North-America) got to the German capital and made OPS 2020 Berlin the largest ever. The event focuses on Operations Control, Hub Management, Crew Planning Optimization, Crew Scheduling and Airline OCC Management. The very first OPS 2020 was held in 2017 in Dubai. The two-day event provided an excellent opportunity to e...
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Kanu Aravind

Enabling Digital Transformation of Customer Service

Digital transformation in travel industry is an understatement. If you are not on the digital wave yet, you have already missed the bus. For a lot of young travellers, travel is an extension of digital experience that engulfs their everyday life. From entertainment to food, fashion to shopping, millennials want an instantaneous digital experience. Travel is fast becoming part of a similar expectation and in a short time, the expectation has skyrocketed. They want to get all inputs from their influencers in real-time, see and experience as much as they can, chat and talk to people who have expe...
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Mohamed Jaffer Ali A

How the right strategic partner can maximise an airline’s digital investments

The space sector traditionally faces some of the most versatile problems that need innovative solutions. The mission statement of NASA makes it clear that it relies on diverse sets of people to face the dynamic challenges in space programs. When NASA forms a team, each member possesses a different set of capabilities and as a team, collectively, the members could think differently and come up with multiple viewpoints. When such teams work together on problems, they get innovative ideas that enable them to derive new solutions; in other words, they become self-sustainable units. This paradigm o...
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Binu George

Enabling Artificial Intelligence (AI) in business - A guide for airlines

The digital transformation wave is reshaping the airline passenger experience like never before. Airlines are investing heavily to harness maximum value from the vast swathes of data available, using a plethora of technologies available today. Among these, Artificial Intelligence (AI) is drawing significant attention. However, incorporating AI into mainstream customer facing operations is not easy. It requires a planned and strategic approach to help unlock the potential that lies beneath. Successful AI implementations often follow a 3-step approach comprising of: Discovery Implementation Oper...
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