Kanu Aravind

Enabling Digital Transformation of Customer Service

Digital transformation in travel industry is an understatement. If you are not on the digital wave yet, you have already missed the bus. For a lot of young travellers, travel is an extension of digital experience that engulfs their everyday life. From entertainment to food, fashion to shopping, millennials want an instantaneous digital experience. Travel is fast becoming part of a similar expectation and in a short time, the expectation has skyrocketed. They want to get all inputs from their influencers in real-time, see and experience as much as they can, chat and talk to people who have expe...
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Mohamed Jaffer Ali A

How the right strategic partner can maximise an airline’s digital investments

The space sector traditionally faces some of the most versatile problems that need innovative solutions. The mission statement of NASA makes it clear that it relies on diverse sets of people to face the dynamic challenges in space programs. When NASA forms a team, each member possesses a different set of capabilities and as a team, collectively, the members could think differently and come up with multiple viewpoints. When such teams work together on problems, they get innovative ideas that enable them to derive new solutions; in other words, they become self-sustainable units. This paradigm o...
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Binu George

Enabling Artificial Intelligence (AI) in business - A guide for airlines

The digital transformation wave is reshaping the airline passenger experience like never before. Airlines are investing heavily to harness maximum value from the vast swathes of data available, using a plethora of technologies available today. Among these, Artificial Intelligence (AI) is drawing significant attention. However, incorporating AI into mainstream customer facing operations is not easy. It requires a planned and strategic approach to help unlock the potential that lies beneath. Successful AI implementations often follow a 3-step approach comprising of: Discovery Implementation Oper...
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Radhesh R Menon

API based air cargo ecosystem in the future

At a simple level, an API is a set of programming instructions and standards for accessing a web-based software application or tool. They are the sets of requirements that govern how one application can talk to another. APIs in turn are modern day equivalents of real time chat applications like snapchat, WhatsApp and so on - systems that are connected in real time with near zero delay between request and response. For instance, a travel company develops and makes available an API so that other travel companies can send information requests to its systems, and of course receive the replies, usu...
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Vinod K Vijayan

MRO IT Strategy for the Connected Aircraft

Changes are finally taking off in the aviation industry. Digitization and digital transformation, the hallmarks of other industrial transformations over the past decade, are slowly spreading its wings. At the heart of this change is the connected aircraft. The incredible amount of data generated by modern airplanes are changing the way an airline or MRO operates, from customer care to operations to maintenance, opening up tremendous opportunities for them to be smarter and more efficient. The trend in digitization and data analytics is evident in the industry. The Oliver Wyman MRO Survey 2017 ...
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