Dynamic Packaging: An Implementation Approach with Machine Learning and Personalisation

For long, travel has been a connected experience wherein different service providers like air, road, rail, and sea as well as hospitality players come into the picture at different stages of a journey. However, from a traveller's perspective, he or she would love to have a single booking experience with all desired modes of travel and accommodation availed as a single package. This would save them the trouble of having to search for deals in each case and then match up timings and dates to accommodate schedules of each item. But for tour operators and travel companies, offering such a flexibil...
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Airmail – Challenges to Airlines

In today's world where the buzz word is digital, would one imagine receiving messages, notes, letters and anything written or published through postal mail? Well, the answer is a big YES. In the world of emails and instant messenger apps, letters are still written and posted, not online – but through post offices. Even today in many parts of the world, the good old pen pals are exchanging letters with their friends so far away, where meeting face to face might not be an easy option. Besides bringing in a personal touch, it also keeps a big service behind it running - the service provided by th...
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VOPS 2020 – The Virtual Connect

OPS 2020 started in Dubai in 2017 with a vision to have a forum for key industry players in Aviation Operations to exchange views about their daily challenges. In 2018 we met in Miami and then Berlin in 2019. This year we are going global; OPS 2020 is going to be hosted from around the world – including Bangkok, Singapore, Istanbul, Stockholm, Frankfurt, London, Trivandrum, Berlin, Sydney, Cape Town, Mauritius, Mumbai, Memphis, Montreal – you name it, we are there. With Covid-19 impacting the world and the related travel restrictions, combined with reductions in discretionary spend, it is not ...
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How airlines can prepare for the post pandemic world

As many airlines are grounded and passenger operations halted, the short-term outlook and timelines for the global recovery of the aviation sector remain uncertain. However, once the pandemic becomes controllable and the travel restrictions are relaxed, there will be an influx of cultural and commercial changes across the world that will continue to have a significant impact on airline operations. Economic effects In its May 2020 report, the International Air Transport Association (IATA) forecasted total revenue losses of US$314 billion for the airline industry, as a result of the COVID-19 pan...
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The Crisis And The Opportunity

"The bigger the economic decline, the greater the acceleration, of what economist Joseph Schumpeter called creative destruction. This is the cycle where a recession causes declining industries and marginally successful business models to disappear faster than they would have if the national economy had continued to grow." by Author This truly remarkable quote comes from Alec Levenson, a senior researcher at the USC Marshall Center for Effective Organizations. It is a quote that echoes what I have been chewing over, ever since we saw the impact of COVID-19 hitting our industry with brutal force...
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