Airline Cargo

In Ashok Rajan's blog wrapping up the 2021 IBS Cargo Forum's first session, he highlighted how increased stakeholder collaboration, innovation, agility, and digitalization are key priorities in air cargo. During the event's third session on Wednesday, we looked at these priorities in more detail with our customer community. While air cargo embarks many stakeholders across the value chain, and digital transformation needs to permeate throughout, cargo operations are the heart and soul of the industry. This is where "the customer promise" is realized through service execution and the physical sh...

Albeit virtually for the second time since the pandemic, I was pleased to welcome around 250 air cargo specialists from our customer organizations, prospects, and IBS to the 18th edition of IBS Cargo Forum (ICF) on 1st September. I was especially proud to welcome our new customers, DHL and AirBridge Cargo, to join the ICF family that is already 33 members strong. Over the next 4 weeks, the weekly sessions will look at how technology is transforming the air cargo landscape and addressing industry challenges. The ICF embodies the solid and collaborative community that has grown around iCargo. Th...

While online retailers are digital transformation trailblazers, industries like cargo have been slow adopters. Yet, no matter how far ahead or behind the digital journey, the pandemic demonstrated how important modern technology is for business management and resilience. And this has been a catalyst for technological evolution in air freight. Platform booking solutions have been one of the greatest benefactors of air freight's digital evolution. While steps have been made to modernize air freight commerce and bookings, personalization is going to be the big step change in this space. Why are p...

Air cargo digitalization has been a long-held wish for most air cargo professionals I have met. Although a tremendous amount of work has been done, most of those same professionals are disappointed with the actual achievements. In fact, digitalization is a fast-moving target and air cargo is a slow adopter. Whilst emerging digital industries use AI to predict your next purchase and push ads into all your media streams, in air cargo we still use data formats that date from the telex era. Can we really look into that mirror, and not question our commitment? Rather than playing catch-up, the air ...

Data is ubiquitous. It permeates our personal and professional lives.It helps us understand situations to take decisions, understand past behaviors and predict future ones across as many parameters as you can conceive. As the leading technology provider for air freight and cargo, we know that this industry is ripe for digital transformation. We are sitting on a wealth of information that has not been utilized in its full form yet. I'm talking about data, the raw operational data we have in our databases that can give us insights that we never thought existed. The good news is that technology i...