Point of View

There are at least 1,000 airlines operating in the world today [1]. And they're in a race, even the ones that don't know it yet. Airline spending on digital transformation is growing by 27% a year and is expected to reach over US$35 billion by 2030 [2]. From a relatively slow start, carriers will rush to digitize everything from order management, through distribution, to customer service, retail offering and more. The question is not will this or that carrier digitally transform their operations. It's will they do it fast enough, will they get enough right from the outset to enjoy first-mover ...

Airports have always played a significant role in the travel industry. The focus of airports has been on offering exceptional customer experience to travellers through best-in-class infrastructure. When the COVID-19 pandemic hit in 2020, the world was drawn to a standstill. Flights were cancelled, airports wore deserted looks, and there was curiosity about how the aviation industry would make a comeback. The world is now returning to normalcy after the pandemic, and so are the airports. Is there a future direction for airports, and what does it mean for travellers? This conversation with Priyo...

Revenue Management is considered the backbone of the aviation industry. Predicting the right demand, timing, and pricing are responsibilities of the revenue management system. Technology has brought radical changes in the way revenue is realized by the airline industry. However, technology has a lot more to offer compared to what is being implemented. In this blog, Kelwin Kuriachan, Senior Principal Product Consultant, talks about the future scope of technology and its role in revenue management, the challenges involved in revenue management, and how AI can help with continuous pricing.  ...

Keeping the core product updated to ensure that it is able to scale up & support the changing industry trends is key to extending the product life of any solution. Naveen Jacob, Lead Product Manager – Cargo & Logistics shares his view on what are the major focus areas in the air cargo space, and how the leading product in the area – iCargo is gearing up to meet these changes,  What do you foresee as some of the major thrust areas, which will need to be focussed on from an air cargo product perspective? Though historically ships move more cargo than flights, airfreight is much fast...

Data and analytics have opened avenues for more efficient business operations and digital innovations. This allows businesses to identify and prepare for future contingencies by understanding customer preferences and market trends. Padmaja, Lead Product Manager - Cargo & Logistics Solutions at IBS Software, discusses how data is being used in the air freight industry and the challenges in adopting data analytics, as well as what the future holds.  1. In this era of Digitalization, data & analytics play a vital role in digital transformation. How do you envisage these technolo...