Airline Retailing

As airlines shift from a "product push" to a "customer-centric" focus where the experience is king, modernizing front- and back-end systems is vital to avoid complex, costly PSS workarounds. Delivering the connected, personalized, and consistent experience travelers expect, regardless of channel or touchpoint, demands more than compelling offers. It requires the ability to capture, fulfill, service, and settle those offers as seamless orders. Order Management sits at the core of airline retail transformation. As the industry reimagines how it engages and sells, OMS becomes the backbone en...

Modern airline retailing under the OOSD architecture constitutes a fundamental reset of current technology, processes, and mindsets. On that transformation journey, a unified product catalog and a real-time stockkeeper are the centrepieces to overhauling offer creation. These aren't peripheral systems; they're the engine room of retail execution. The product catalog determines what you can sell and how granular your offer can get, while the stockkeeper governs the availability of specific products and services. Together, they´re the building blocks of dynamic offer creation based on ...