The holy grail of IROPS recovery: Information and Collaboration
Daniel Stecher

The holy grail of IROPS recovery: Information and Collaboration

There are three universal truths in commercial aviation: 1. Delays cost money and goodwill; we can afford neither 2. Information is wealth – distribute it honestly and sincerely 3. United we stand, divided we fall (no pun intended)   Contrary to popular belief, airline companies, passengers and travel partners have one thing in common: None of them want a flight to be delayed. That's right, no airline in the world is happy to delay a flight; not only does it cost them a lot of money as penalties and additional charges, but it also makes their customers hate them and trust them less – and ...
Read More
Cost, safety and efficiency: Are LCCs facing a serious PR issue?
Aravind Ramachandran

Cost, safety and efficiency: Are LCCs facing a serious PR issue?

​ I started my day with a smile after seeing this headline on my news app: Are budget airlines actually safe?   Back in University, my Statistics professor once gave us an interesting journalistic analogy – as the probability of an event occurring in the real world decreases and approaches zero, simultaneously its news value (measured by its probability of appearing on the front page of the newspaper) increases and approaches 100%.  Having to explain to readers in a news article that " budget airlines don't compromise on safety to cut costs " tells me there is a lot of misunderstandi...
Read More
OPS2020: Explore digital solutions to airline business disruption
Daniel Stecher

OPS 2020: Explore digital solutions to airline business disruption

Attention airline CTOs, your Operations Control Center (OCC) could be contributing to losses of as much as $25 billion annually. What are you doing to prevent it? Force Majeure – an act of God or a natural calamity which is beyond the control of mankind – is considered a valid reason in the airline industry for delay or cancellation of flights. Any other reason may result in massive losses, heavy penalties (based on the specific contract clauses) and damage to customer goodwill in a heavily competitive industry. Can your airline afford a long downtime in business, especially if the disruption ...
Read More
Sharing information for Collaborative Disruption Management
Daniel Stecher

Sharing information for Collaborative Disruption Management

In the movie The Matrix, there is a chilling scene where one of the crew members looks at a black screen full of green numbers and characters, and starts describing the virtual characters he sees through them – most memorably, the pretty girl in the red dress. He knows, because he created her. But no one else can see her in any form other than the massive amount of code and bits that appear on the black screen. That is the best description you can imagine, for the legacy systems that still plague the Operations Control Center (OCC) of many airlines around the world. Yes, some of these oth...
Read More
Silent-airports-lets-speak-up_COVER
Aravind Ramachandran

Silent airports: Keep the silence, but speak up using technology

Q: What's more annoying than missing your flight because you were a few minutes too late to reach the boarding gate?   A : The same situation as above, except you were present in the airport, checked in and the only reason for your missing the flight is that you just didn't notice it was time for boarding!   Think of silent airports . Granted, such airports do send out text messages reminding you it is time to board, and some even give you reminders through airport-specific apps which you need to download. But the fact remains that it is up to the passenger ultimately to en...
Read More

Latest Blog Post

Subscribe to IBS Blog