Disruption 2.0: What lies in store for future airline CEOs?
Daniel Stecher

Disruption 2.0: What lies in store for future airline CEOs?

Nothing moves fast in the airline industry…well, except the aircraft! It is no longer a game of big fish and small fish, especially since we see startup companies bringing down established Goliaths almost every single day and in every single industry. Today, it is the fast fish that defeats the slow fish. The key is innovation, and the stakes are at an all-time high!  A striking symptom of lethargy  Airline job ads of today are quite humorous if you pay enough attention to them. On one side, they promise you the chance to play with the latest toys, new generation technology products ...
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Pilots on demand: Airline staffing strategy of the future?
Daniel Stecher

Pilots on demand: Airline staffing strategy of the future?

Airline companies generally have the odds stacked against them; operating a flight on time without any untoward incidents is the result of meticulous planning and implementation, offering very little room for error. Some issues reveal themselves early enough to be solved by an astute operations control (OCC) professional, but sometimes they occur without warning. One particularly troublesome issue is having a flight full of passengers getting ready to taxi down the runway and take off into the skies, only to realize that two of the most important people onboard (the pilots) cannot – or just wi...
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The hidden value of loyalty in airline disruption management
Daniel Stecher

The hidden value of loyalty in airline disruption management

When the officers of The Titanic – while facing the mother of all disruptions to service delivery - had a tough choice to make about which group of passengers would get a better chance at survival, they evidently applied a principle:  Offer maximum assistance to the cream of the crop . by Author Yes, that is an extreme example, and those were very different times. We have more mature, tangible and less discriminatory metrics to evaluate customers today. So in modern business, the principle translates to this:  Which customers would be better for the company in terms of future spendin...
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The holy grail of IROPS recovery: Information and Collaboration
Daniel Stecher

The holy grail of IROPS recovery: Information and Collaboration

There are three universal truths in commercial aviation: 1. Delays cost money and goodwill; we can afford neither 2. Information is wealth – distribute it honestly and sincerely 3. United we stand, divided we fall (no pun intended)   Contrary to popular belief, airline companies, passengers and travel partners have one thing in common: None of them want a flight to be delayed. That's right, no airline in the world is happy to delay a flight; not only does it cost them a lot of money as penalties and additional charges, but it also makes their customers hate them and trust them less – and ...
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Cost, safety and efficiency: Are LCCs facing a serious PR issue?
Aravind Ramachandran

Cost, safety and efficiency: Are LCCs facing a serious PR issue?

​ I started my day with a smile after seeing this headline on my news app: Are budget airlines actually safe?   Back in University, my Statistics professor once gave us an interesting journalistic analogy – as the probability of an event occurring in the real world decreases and approaches zero, simultaneously its news value (measured by its probability of appearing on the front page of the newspaper) increases and approaches 100%.  Having to explain to readers in a news article that " budget airlines don't compromise on safety to cut costs " tells me there is a lot of misunderstandi...
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