Airline Operations

Even on the best of days, airline Operations Control Centers are high pressure environments. With so many variables to be monitored and controlled at any given moment, Operations Controllers are constantly on high alert. And when a disruption strikes, stress levels soar beyond cruising altitude. In addition to managing day-to-day operations, strategic planning, and reporting - whether to weekly, monthly, or seasonal timeframes - are also mission-critical activities undertaken by the department. Ensuring cost efficiency, productivity, and on-time performance depends on optimized aircraft, route...

Amidst the "global reset" in the aviation industry, cost optimization is a recurring hot topic. Yet, many areas have been overlooked where innovation and digitalization can make a difference. A good example of this is the Maintenance, Repair, and Overhaul (MRO) sector, which is in the right position to become a mainstream target for transformation. The global spending on MRO was about US$50 billion in 2020 and is projected to become US$68 billion in 2021 and US$97 billion in 2022, eventually reaching US$115 billion in 2030 with an average forecasted yearly growth of 1.7%. While there have been...

Airline Operational Control Centres (OCC) are complex, dynamic, and stressful environments. OCC staff need to know the different operational scenarios they are dealing with at all times and remain on high alert. A holistic and real-time view of airline operations is critical for on-time performance, efficiency, productivity, cost-control, and safety. Having the right and most up-to-date information at the right time is crucial to making the best decisions. Yet, it´s surprising how many critical OCC processes still rely on manual intervention from highly specialized controllers flicking through...

You're all set to go on your trip only to arrive at the airport to find out that your flight has been delayed, or even worse – canceled! Whether that affects getting to a business meeting on time or enjoying a vacation, disruptions are a huge source of frustration for travelers and stress for airline staff. Regardless of the reason, wouldn´t you expect a swift and holistic response to the problem? Before the pandemic, irregular operations (IROPS) cost around US$60 billion for airlines every year. But financial indicators and customer impact aren´t the only factors at play when a disruption str...

Since we began operating in 1947, Panama has grown to become the "Hub of the Americas." Pre-pandemic, Copa Airlines flew to 75 destinations across 31 countries, positioning itself as a strategic connector between North, Central, and South America. With on-time performance consistently above 90%, we rank amongst the best in the world and are honored to have been recognized by Cirium as the most on-time airline in Latin America for seven years in a row. On-time performance is a critical indicator and cost factor in airline operations. It also has a direct impact on the passenger experience. Many...