Hurdles in modernization of airline operations management

My airline can spend more than $200 million every year on disruptions due to lack of operational efficiency The global airline industry can afford to write off $25 billion p.a, of which at least 50% can be easily saved! I can forgive my current OCC tools for their inefficiency. I don't care about customer service! by AuthorIf you agree with the three statements above, then please feel free to stop reading this blog post right now. We understand that we are not providing you much value by saving the operational losses, compensation (EU261) costs, rescheduling expenses, etc. ...
Read More

Can airlines afford to be gender neutral in fatigue management?

For the first 8 or 9 hours in a shift, the accident risk is constant, but after 12 hours, the risk approximately doubles and after 16 hours, it trebles. Shift-workers, particularly those on rotating shifts, have a higher incidence of sick leave, a higher rate of visits to clinics at the work site, and poorer scores on a variety of measures of health. 62% of shift-workers complained of sleep problems, compared with 20% of day-workers. by AuthorThe above statistics, released by the United Kingdom Health & Safety Executive, probably has nothing to do with airline operations directly. But it h...
Read More

Disruption 2.0: What lies in store for future airline CEOs?

Nothing moves fast in the airline industry…well, except the aircraft!It is no longer a game of big fish and small fish, especially since we see startup companies bringing down established Goliaths almost every single day and in every single industry. Today, it is the fast fish that defeats the slow fish. The key is innovation, and the stakes are at an all-time high! A striking symptom of lethargy Airline job ads of today are quite humorous if you pay enough attention to them. On one side, they promise you the chance to play with the latest toys, new generation technology products (th...
Read More

Pilots on demand: Airline staffing strategy of the future?

Airline companies generally have the odds stacked against them; operating a flight on time without any untoward incidents is the result of meticulous planning and implementation, offering very little room for error. Some issues reveal themselves early enough to be solved by an astute operations control (OCC) professional, but sometimes they occur without warning. One particularly troublesome issue is having a flight full of passengers getting ready to taxi down the runway and take off into the skies, only to realize that two of the most important people onboard (the pilots) cannot – or just wi...
Read More

The hidden value of loyalty in airline disruption management

When the officers of The Titanic – while facing the mother of all disruptions to service delivery - had a tough choice to make about which group of passengers would get a better chance at survival, they evidently applied a principle:  Offer maximum assistance to the cream of the crop. by AuthorYes, that is an extreme example, and those were very different times. We have more mature, tangible and less discriminatory metrics to evaluate customers today. So in modern business, the principle translates to this:  Which customers would be better for the company in terms of future spending ...
Read More