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While airline loyalty benefits appeal, 58% don’t know how to redeem points

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IBS Software Launches its First Ever Customer Survey on Airline Loyalty Programs in the APAC region IBS Software partnered with YouGov to commission its inaugural consumer survey around Airline Loyalty Programs (ALP) in key travel centers across the APAC region. The study polled 1500 travellers from Singapore, Hong Kong and Dubai, seeking to gain insight into the perceived benefits of loyalty programs as well as the key factors stopping non-members from joining. ALP insight in APAC: key findings Airline loyalty has a huge base - the majorityof travellers are members of an ALP  - ...

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Stephanie Batson, Senior Manager, product development team, IBS Software, Montreal, Canada

Stephanie-Batson-Blog

Hi Stephanie, tell us about your role and what creates the buzz for you I am the Senior Development Manager, responsible for overseeing the daily operations of our development teams for crew planning optimization solutions in the aviation sector. Hands down, the most fulfilling part of my role is working with my team; this is a global group of developers and quality assurance (QA) professionals and they're like my second family. And just as you love to see your family members develop and pursue different avenues, I love seeing the team evolve in their roles and progress to become leaders. ...

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Aswathy Govind, Senior Product Manager, Consulting and Digital Transformation team, IBS Software, Cochin, India

Aswathy Govind Blog

Tell us a bit about your role and why you joined IBS Software I'm part of the Innovation team at IBS Software, helping to develop new revenue-generating business ideas, processes, services and products, from concept to launch. I'm new to the travel tech space; I was drawn to IBS Software because I was keen to explore the aviation industry at a time when innovation is taking centre stage. What do you enjoy about your role?   I love that it's so versatile and constantly evolving. We often enter unchartered waters as part of our work: creating brand new ideas, figuring out business pote...

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Anouchka Mahadawo, Product Consultant, Digital Innovation team, IBS Software, Mauritius

Anouchka Mahadawo

Hi Anouchka, tell us a bit about you and your role I joined IBS Software in August 2021 as a product consultant in the Digital Innovation and Consulting department. I work remotely from Mauritius, where I was born and raised. Our mission is to solve aviation challenges using IBS' SaaS solutions. Day to day, I work with airlines to understand their goals and how our solutions and expertise can support them in reaching these goals. In my immediate team there are three of us, all women. We're currently working on proofs of concept with different airlines for a dynamic revenue management tool. We'...

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How to digitally transform travel credits management for your airline

How to digitally transform travel credits management for your airline

Travel credits — certificates, vouchers, and future flight credits, among others — are widely understood in air travel. But due to the sheer volume of travel credits issued after the onset of COVID-19, travel credits have emerged as a problem for just about every airline. Since 2020, airlines issued or continued to owe customers roughly $20 billion in credits or refunds, CBS News reports. In 2022, both airlines and customers struggle to keep track of the myriad travel credits in the market. The situation is no better for customers. They are struggling to redeem credits due to lost codes, compl...

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