Corporate Blog

Innovation & Me, Priyod Chandran, Principal Product Consultant CDx, IBS Software

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Innovation is at the core of IBS Software and fundamental to our vision and mission. In this blog series, we hear from colleagues on how they personally engage with the topic of innovation.  What do you enjoy about your role in innovation? It allows me to stay at the forefront of technological advancements, drive change, and create value. I find it immensely satisfying to be able to leverage my creativity, technical expertise and develop innovative solutions that can positively impact the industry. Where do you think is the greatest scope for innovation in the airport sector? The online e...

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Innovation & Me - Madhu V Nair, Head Of Product Management & Strategy, iFly Staff, IBS Software

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Madhu Nair shares his perspectives on innovation and outlines the greatest potential for change in the staff travel sector. What does innovation mean to you? The ability to dream big coupled with an attitude and a will to bring those dreams to life. How do you practice an 'innovation mindset' at work? By encouraging the team to have a 30,000 ft view and look beyond the limitations, to see the possibilities. We then bring incremental levels of improvement in process, functionality, and usability; over time, it rolls up to a substantial impact. What do you enjoy about innovation? Although softwa...

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Four keys to scaling strategic partnerships in loyalty

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Strategic partnerships expand the products and services loyalty programs can offer, driving increased value and engagement for members, and retention and revenue opportunities for providers. But navigating the complexities of partnership management is a challenge of its own. From negotiating agreements to onboarding partners seamlessly, how do you scale up your partnership game effectively?  Flexible partnership models: where it all starts Whether prepaid, postpaid, volume-based pricing, or promotions, partnership strategies must consider flexible commercial models that can adapt to the d...

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Optimizing airport aero revenues with dynamic pricing

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Fuelled by the growth in air travel, airports have transitioned from public infrastructures to dynamic arenas where private operators and innovative ownership models have gained prominence. Demand for new airports and the rise of privately operated facilities have led to a decline in government-operated airports, which requires continuous recalibration of the aviation industry's dynamics. However, regulatory frameworks remain indispensable given airports' strategic role in economies. While respecting the rules of basic market economics, governments recognize that private ownership requires som...

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Is your technology platform holding your loyalty program back?

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Loyalty programs are a priceless starting point for developing deeper connections with customers. Insights on customer behavior and preferences is like having a head start in the race to establish value-based, personalized member engagement. Yet, in every conversation I have with customers, we spend a lot time analyzing whether their technology platform is an enabler or disabler to meeting business objectives. Loyalty teams have fantastic ideas but often can't get them to market either because their technology doesn't support their ideas or the time and cost it would take to develop and adapt ...

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