Vipin Kumar Radhakrishnan, General Manager, Consulting and Digital Transformation Team, IBS Software


Innovation is at the core of IBS Software and fundamental to our vision and mission. In this blog series, we hear from colleagues on how they personally engage with the topic of innovation.

What does innovation mean to you?

It's about cultivating great ideas into a reality; a journey of experimentation to find new and better ways to solve problems, stay relevant in a changing world, and deliver continuous business benefits.

How do you foster innovation?

It's a team sport and doesn't always come from the top down.

We encourage colleagues to look at new ways of doing things, remove their fear of failure, allocate time in their day-to-day activities, and recognise their contributions.

What have you learnt from failure?

The starting point is a willingness by leadership to hear ideas from people at any level in the organization.

Driving innovation is like climbing a mountain and trusting your team to get to the top. Great ideas will die if you don't have the right mindset and skills to execute them.

Which innovation are you most proud of?

I'm fortunate to lead a diverse team of 200+ techno-domain consultants, all passionate about creating solutions for leading B2B and B2C travel platforms. Our recent product innovation which aligns with the UNESCO sustainable travel pledge, is an opportunity to make an impact and contribute to a social cause.

How are data science and AI transforming travel?

They enable the industry to solve complex, real-world problems. Data science is helping to create intelligent recommendation engines by matching the end-user intent with available offers. AI-powered conversational chatbots help providers stay connected with their travellers and enhance the end-to-end experience.


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