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Innovation & Me, Priyod Chandran, Principal Product Consultant CDx, IBS Software

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Innovation is at the core of IBS Software and fundamental to our vision and mission. In this blog series, we hear from colleagues on how they personally engage with the topic of innovation. 

What do you enjoy about your role in innovation?

It allows me to stay at the forefront of technological advancements, drive change, and create value. I find it immensely satisfying to be able to leverage my creativity, technical expertise and develop innovative solutions that can positively impact the industry.

Where do you think is the greatest scope for innovation in the airport sector?

The online experience. I see potential in creating a unified digital platform, integrating all the services offered by an airport to drive non-aero revenue with the use of Al-powered personalization, centralized offer management, and bots.

What do you do when you hit a creative roadblock?

I take a break to allow my subconscious mind to work on the problem. I go for a walk, chat with a colleague, or read something unrelated. I then return to my work, usually energized and with a fresh perspective.

What have you learnt from failure?

Innovation is about pushing the boundaries, and it is impossible to get everything right the first time. So, embracing failure becomes a way of life, and I no longer see any negativity in it. It merely strikes off one of the possibilities from your list.

Name examples of innovations in different industries that you admire

  • The first iPhone for its revolutionary user experience
  • India's UPI instant payment system for driving a diverse economy towards a cashless economy
  • Auto-pilot system in modern aircrafts that can autonomously control the flight to reduce pilot fatigue and improve safety
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