Passenger Services

Automated flights: Emotional dependence, gradual easing and three enabling pillars

Automated-flights-Emotional-dependence-gradual-easing-and-three-enabling-pillars-COVER

"No way. People will never be comfortable on a flight without human cabin crew. It is an emotional need, to have someone to soothe your nerves when you are uneasy. That's exactly what cabin crew members are trained for!" - My suggestion that people will one day be happy to fly on a flight without human cabin crew, if the price is right, was met with skepticism by a friend who has been studying the industry at quite some depth. The counter argument against avoiding human staff on flights is heavily based on an assumption of customer preferences which holds true only under a very limited time fr...

Read More

The fast and the flawless: IBS accomplishes super-fast deployment of PSS for LCC

The fast and the flawless: IBS accomplishes super-fast deployment of PSS for LCC

When a small airline with a 'fleet' of just two aircraft sets out to service an Eastern European country with close to 3 million people, their priorities are quite unique. Larger airlines with plenty of resources also have plenty of margin for error and capability for disruption management. But that isn't so for the smaller players. Everything must run like clockwork, and one small miscalculation can obstruct business for long periods of time, resulting in substantial losses. To an IT solutions provider like us, that translates to a mandate that the technology has to be extremely robust and re...

Read More