Corporate Blog

Optimizing airport aero revenues with dynamic pricing

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Fuelled by the growth in air travel, airports have transitioned from public infrastructures to dynamic arenas where private operators and innovative ownership models have gained prominence. Demand for new airports and the rise of privately operated facilities have led to a decline in government-operated airports, which requires continuous recalibration of the aviation industry's dynamics. However, regulatory frameworks remain indispensable given airports' strategic role in economies. While respecting the rules of basic market economics, governments recognize that private ownership requires som...

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Airport Transformation: The Way Forward!

Airport-Transformation-The-Way-Forward

Airports have always played a significant role in the travel industry. The focus of airports has been on offering exceptional customer experience to travellers through best-in-class infrastructure. When the COVID-19 pandemic hit in 2020, the world was drawn to a standstill. Flights were cancelled, airports wore deserted looks, and there was curiosity about how the aviation industry would make a comeback. The world is now returning to normalcy after the pandemic, and so are the airports. Is there a future direction for airports, and what does it mean for travellers? This conversation with Priyo...

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Practical applications of natural language processing for inbound email handling at airline contact centres

Practical applications of natural language processing for inbound email handling at airline contact centres

Airline contact centers are in a pinch. Despite the growth of messaging platforms, chatbots, and dedicated portals, email traffic continues to grow. About 306 billion emails were exchanged every day in 2020, and the volume is expected to climb 4% annually over the next four years. Experienced agents are already struggling to respond to today´s email volumes in a timely manner. And for every email that gets responded, the chain only grows with follow-up queries, pushing agents into a vicious circle. Eventually, fulfilling service level agreements is at risk, while customer satisfaction plummets...

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