Madhu V Nair

Airline staff travel: Countering unpredictability and the domino effect - Part 2

The immediate focus of any employee travel system should be on bringing greater visibility in securing seat(s), as well as providing the user with the means to resolve any unfortunate outcomes, such as being denied a seat, in the most efficient way possible. by Author Having explored the predictability problem in the first part of this blog series, let us now explore the other two crucial aspects of airline staff travel management.  Enabling better reaction speeds for corrective action When the domino effect is set off by a last minute non-availability of seats on the flight for the ...
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Madhu V Nair

Airline staff travel: Countering unpredictability and the domino effect - Part 1

Discounted or free travel privileges of airline employees (and their travel nominees) come with a significant caveat – the tickets are mostly on a 'space available' basis and therefore not confirmed until just before flight closure, and a full fare paying passenger will always be assigned a higher priority when it comes to limited availability of seats. This is because the seat availability information is known only at the last moment, and in high traffic situations the uncertainty can escalate to frustration for the airline employee or their nominee(s) who hopes to travel.   Read more: G...
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