The hidden value of loyalty in airline disruption management
Daniel Stecher

The hidden value of loyalty in airline disruption management

When the officers of The Titanic – while facing the mother of all disruptions to service delivery - had a tough choice to make about which group of passengers would get a better chance at survival, they evidently applied a principle:  Offer maximum assistance to the cream of the crop . by Author Yes, that is an extreme example, and those were very different times. We have more mature, tangible and less discriminatory metrics to evaluate customers today. So in modern business, the principle translates to this:  Which customers would be better for the company in terms of future spendin...
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The holy grail of IROPS recovery: Information and Collaboration
Daniel Stecher

The holy grail of IROPS recovery: Information and Collaboration

There are three universal truths in commercial aviation: 1. Delays cost money and goodwill; we can afford neither 2. Information is wealth – distribute it honestly and sincerely 3. United we stand, divided we fall (no pun intended)   Contrary to popular belief, airline companies, passengers and travel partners have one thing in common: None of them want a flight to be delayed. That's right, no airline in the world is happy to delay a flight; not only does it cost them a lot of money as penalties and additional charges, but it also makes their customers hate them and trust them less – and ...
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OPS2020: Explore digital solutions to airline business disruption
Daniel Stecher

OPS 2020: Explore digital solutions to airline business disruption

Attention airline CTOs, your Operations Control Center (OCC) could be contributing to losses of as much as $25 billion annually. What are you doing to prevent it? Force Majeure – an act of God or a natural calamity which is beyond the control of mankind – is considered a valid reason in the airline industry for delay or cancellation of flights. Any other reason may result in massive losses, heavy penalties (based on the specific contract clauses) and damage to customer goodwill in a heavily competitive industry. Can your airline afford a long downtime in business, especially if the disruption ...
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Sharing information for Collaborative Disruption Management
Daniel Stecher

Sharing information for Collaborative Disruption Management

In the movie The Matrix, there is a chilling scene where one of the crew members looks at a black screen full of green numbers and characters, and starts describing the virtual characters he sees through them – most memorably, the pretty girl in the red dress. He knows, because he created her. But no one else can see her in any form other than the massive amount of code and bits that appear on the black screen. That is the best description you can imagine, for the legacy systems that still plague the Operations Control Center (OCC) of many airlines around the world. Yes, some of these oth...
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RIP-Gantt-chart-COVER
Daniel Stecher

R.I.P Airline Gantt Charts

The forerunner of the Gantt chart was created in the mid-1890s by Karol Adamiecki, a Polish engineer. A decade and a half later, an American engineer and project management consultant named Henry Gantt made a modified version of the chart which gained great popularity around the world, particularly in industrialized Western nations – thus the name Gantt chart. When the Gantt chart became a common tool among airline users in the 1990s, the Operations Control Center (OCC) was transformed to what it is today.  With the launch of  iFlight Neo from IBS, the era of the Gantt chart is about...
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