Airline business leaders have traditionally had a limited choice of suppliers when choosing their PSS platform. In a product-centric world that was focused on indirect distribution, little emphasis was placed on customer-centricity. Instead, the spotlight shone on high-volume transactions management on what were mainframe-based platforms. With the evolution of the industry towards more direct relationships between airlines and their customers, new platforms emerged that no longer utilize mainframe technologies, enabling new capabilities that were previously unavailable. Customer and business d...