Airports have always played a significant role in the travel industry. The focus of airports has been on offering exceptional customer experience to travellers through best-in-class infrastructure. When the COVID-19 pandemic hit in 2020, the world was drawn to a standstill. Flights were cancelled, airports wore deserted looks, and there was curiosity about how the aviation industry would make a comeback. The world is now returning to normalcy after the pandemic, and so are the airports. Is there a future direction for airports, and what does it mean for travellers? This conversation with Priyo...