Corporate Blog

Even the most experienced airline operations controller can miss tell-tale signs of an ongoing disruption

Even the most experienced airline operations controller can miss tell-tale signs of an ongoing disruption
Disruptions and irregular operations probably happened more often than airlines would have liked prior to the pandemic. But disruption management suddenly became the norm, rather than the exception, once COVID-19 struck. "Time is money" and there are few instances when the saying rings louder than in airline operations. Every Aircraft, Crew, Maintenance, and Insurance (ACMI) minute costs US$100-120 on average, highlighting the importance of dealing with irregular operations swiftly in an environment already characterized by thin margins. In "normal" circumstances, industry sources estimate tha...
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Women in Tech: Sheeba George, Senior Service Delivery Manager, IBS Software

Women in Tech
Tell us a bit about your role and what you enjoy.  I'm responsible for the product management teams for one of our well-known travel clients, managing relationships with different stakeholders. I look after a department of 75 people. It's a multi-faceted role but what I really enjoy is working with people - from hiring and onboarding, setting team goals, fostering team collaborations to sharing best practices and then, seeing the developments. What first inspired you to go into STEM?  The race to space! At school, I loved reading about the first man on the moon and space engineering....
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Venturing beyond dynamic pricing to personalized pricing

Venturing beyond dynamic pricing to personalized pricing
While the airline industry was the first to introduce advanced revenue management techniques to the world, including the dynamic pricing concept, other industries are leading in this area. Part of the reason for this, in addition to others we will look at, is the sheer complexity of the airline industry. Even as airlines use advanced pricing techniques based on real-time demand and more granular segmentation, dynamic pricing is still being refined with advances in continuous pricing that offer more flexible price points. But the real game-changer for revenue growth is when you look beyond dyna...
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Increased stakeholder collaboration, innovation, agility, and digitalization – key take-outs of the IBS Cargo Forum's opening session

Increased stakeholder collaboration, innovation, agility, and digitalization – key take-outs of the IBS Cargo Forum's opening session
Albeit virtually for the second time since the pandemic, I was pleased to welcome around 250 air cargo specialists from our customer organizations, prospects, and IBS to the 18th edition of IBS Cargo Forum (ICF) on 1st September. I was especially proud to welcome our new customers, DHL and AirBridge Cargo, to join the ICF family that is already 33 members strong. Over the next 4 weeks, the weekly sessions will look at how technology is transforming the air cargo landscape and addressing industry challenges. The ICF embodies the solid and collaborative community that has grown around iCargo. Th...
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Improving cruise line revenues, efficiency and guest experiences through modern point of sale technology

Improving cruise line revenues, efficiency and guest experiences through modern point of sale technology
With sailing beginning to pick up in many parts of the world, people are increasingly flocking to cruise lines for a much-needed vacation. Typically, people choose a cruise holiday because they want an immersive experience that will completely unplug them from their day-to-day lives. To meet these customer expectations, cruise lines scrutinize every detail to ensure premium guest experiences. Point of Sale (PoS) technology is an area that still warrants a revamp for many cruise lines. As guests visit bars, restaurants, shops, or other onboard amenities, PoS systems are critical enablers of a s...
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