Corporate Blog

Women in Tech: Latha Nair, Vice President and Head of Service Delivery, IBS Software, Trivandrum, India

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Tell us a bit about your role and what you enjoy  I head up the Delivery Unit of the Consulting and Digital Transformation business. I lead a team of 700+ colleagues to build, customize and enhance transformational solutions for travel industry customers. It's a multi-faceted role, where we use collaborative practices like Agile, DevOps, automation with emerging technologies and toolkits to achieve productivity, quality and capability goals It must be satisfying to lead a team that large – what's the best thing about your role?  I love that I'm accountable for both employee and custo...

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Why loyalty leaders should care about microservices architectures

Why loyalty leaders should care about microservices architectures

While technology professionals are well aware of the advantages microservices architectures deliver, why should business leaders in loyalty actually care? Why not just let the IT team worry about such complicated technical topics? In short, because it has a direct impact on your loyalty business. Successful loyalty programs add value to their members, which translates into revenues for the program provider. Creating an engaging loyalty program involves facilitating everyday earn and burn opportunities for members so they can extract full benefit from the scheme. And that involves launching new...

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Towards contactless air cargo operations

Towards contactless air cargo operations

Contactless technologies have evolved quickly over recent years in the constant drive to boost operational efficiency, reduce costs, and improve collaboration across value chains. With the onset of the pandemic, an additional health and safety layer came into play, which further accelerated touchless technology deployment. Given the many benefits obtained from this move and the behavioral changes it invoked, contactless is here to stay. People now expect low-touch technologies in their daily lives. And the good news is that increased vendors in the marketplace, emerging technologies, and new i...

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Managing airline operations is complex, but it doesn't have to be difficult

Managing airline operations is complex, but it doesn't have to be difficult

Even on the best of days, airline Operations Control Centers are high pressure environments. With so many variables to be monitored and controlled at any given moment, Operations Controllers are constantly on high alert. And when a disruption strikes, stress levels soar beyond cruising altitude. In addition to managing day-to-day operations, strategic planning, and reporting - whether to weekly, monthly, or seasonal timeframes - are also mission-critical activities undertaken by the department. Ensuring cost efficiency, productivity, and on-time performance depends on optimized aircraft, route...

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The digital road to cost optimization for airline Maintenance, Repair, and Overhaul (MRO)

The digital road to cost optimization for airline Maintenance, Repair, and Overhaul (MRO)

Amidst the "global reset" in the aviation industry, cost optimization is a recurring hot topic. Yet, many areas have been overlooked where innovation and digitalization can make a difference. A good example of this is the Maintenance, Repair, and Overhaul (MRO) sector, which is in the right position to become a mainstream target for transformation. The global spending on MRO was about US$50 billion in 2020 and is projected to become US$68 billion in 2021 and US$97 billion in 2022, eventually reaching US$115 billion in 2030 with an average forecasted yearly growth of 1.7%. While there have been...

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