Corporate Blog

The Future of the Retail Travel Agency

Is This the End for Travel Agencies? Or a New Beginning?
Is This the End for Travel Agencies? Or a New Beginning? Over the past decade and half, seldom has a month gone by without the news heralding the demise of the retail travel agency business. CNN reported that there are about 13,000 travel retail locations presently in the United States, down from a peak of 34,000 in the mid-1990s. Emboldened by the closure of several brick and mortar travel agencies which defined store front travel agency business - especially in mature travel markets - the proliferation of OTAs / supplier direct web sites, the devastating effects of 9/11, the economic recessi...
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Daily Disruption: Trading Places

Daily Disruption: Trading Places
Travel isn't just leisure – for the millions of businesspeople who travel across the globe daily, it's an absolute necessity. While they may hail from different industries and may be headed to different locations, they all seek to get an edge in the same three factors at the end of the day: comfort, prices and punctuality. Take Rachel – she's all set for a business meeting that has suddenly been organized at the last minute. However, she finds herself trapped as there is no available flight to her destination at the desired time. Necessity is mother of innovation, but also I believe necessity ...
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Daily Disruption: Wearable Technology

Daily Disruption: Wearable Technology
In the beginning, wearable devices found initial markets in the sports and health monitoring sectors. Then came the Google glass and watches with the Android or Apple OS. Now many features formerly exclusive to smart phones are now possible in a smart watch as well. In what came as a surprise to many analysts, 30 million smartwatches were sold in 2015. The fast growing hardware capabilities and the interest from giants like Apple and Google brought Bluetooth, internet connectivity, and apps such as Accelerometer, Compass, and NFC to the smartwatch. This confluence of features can result in a h...
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Daily Disruption: VR Seat Booking

Daily Disruption: VR Seat Booking
How often do you pat yourself on the back for having the best seat on a flight? While it may be a good feeling, we often get the best seat on the plane through sheer luck, and not through any means under our control. For the millions of passengers who pre-select their seat choice prior to flying, it makes a big difference to get a good seat – both physically and psychologically. There are many sites that provide information on the best seats based on the airline, class of travel, flight, and aircraft type. You get to know which seat gives maximum leg room, clear window view, less disturbance (...
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IBS Software's Culture of Innovation and Diversity

IBS Software's Culture of Innovation and Diversity
Where does innovation come from? How can companies prepare for the inevitable disruption that will be caused by new technologies and changing customer preferences in the future? These were the critical questions that shaped the highly successful IBS Customer Summit this year. At the beginning of April, the Ritz Carlton in the shining city of Dubai played host to a tremendously successful summit that both asked key questions about the future of innovation and showed just how IBS has consistently cultivated a diverse and forward thinking culture from day one. The theme of this year's talk came f...
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