Corporate Blog

Accelerating low carbon supply chains in Africa's energy sector

Accelerating low carbon supply chains in Africa's energy sector
Achieving net-zero greenhouse gas emissions by 2050 is a formidable task for the global energy industry, but one of vital importance. In Africa, we're facing the triple challenge of tackling emissions, building sustainable sources to meet growing energy needs, and mitigating the economic impact of our heavy reliance on oil. For transformational change to be successful, we need to collectively adopt a pragmatic, commercially viable, and action-oriented approach to tackling emissions. This approach needs to have a clear focus on operating the cleanest, high-margin portfolio of energy production ...
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How "Dynamic Situational Awareness" is revolutionizing airline Operational Control Centres

How
Airline Operational Control Centres (OCC) are complex, dynamic, and stressful environments. OCC staff need to know the different operational scenarios they are dealing with at all times and remain on high alert. A holistic and real-time view of airline operations is critical for on-time performance, efficiency, productivity, cost-control, and safety. Having the right and most up-to-date information at the right time is crucial to making the best decisions. Yet, it´s surprising how many critical OCC processes still rely on manual intervention from highly specialized controllers flicking through...
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How flexible packaging and modern retailing help cruise lines personalize and differentiate their offers

How flexible packaging and modern retailing help cruise lines personalize and differentiate their offers
One of the biggest advantages of cruise travel is the inherent value it offers. The combination of accommodation, sightseeing, opulent dining options, and endless entertainment offer great value for money compared to other alternatives. Yet, as the travel industry shifts from a product-centric to a guest-centric model, new complexities and opportunities arise. But cruise lines have a tremendous advantage. The first element travelers book for a cruise vacation is the cruise itself. This gives cruise lines first insights into a guest's plans, well ahead of other potential service providers. Conv...
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Practical applications of natural language processing for inbound email handling at airline contact centres

Practical applications of natural language processing for inbound email handling at airline contact centres
Airline contact centers are in a pinch. Despite the growth of messaging platforms, chatbots, and dedicated portals, email traffic continues to grow. About 306 billion emails were exchanged every day in 2020, and the volume is expected to climb 4% annually over the next four years. Experienced agents are already struggling to respond to today´s email volumes in a timely manner. And for every email that gets responded, the chain only grows with follow-up queries, pushing agents into a vicious circle. Eventually, fulfilling service level agreements is at risk, while customer satisfaction plummets...
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Optimizing your airline's cloud strategy for maximum business value extraction

Optimizing your airline's cloud strategy for maximum business value extraction
As airlines continue to adapt to cope with rapidly changing market conditions and business needs spurred by the pandemic, the need to accelerate digital transformation is clear. While the cloud is a key component of any technology program, a comprehensive strategy is pivotal to building a resilient and future-proof digital foundation. Yet, many airlines still struggle with their cloud journeys and are not maximizing full value extraction. The processing power and cost advantages of shifting from a physical server landscape to a cloud-based architecture are clear. But to fully leverage the clou...
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