Corporate Blog

While there is quite some consensus on what constitutes the ideal airline operations management platform – one that is capable of reducing/eliminating the airline's crew rostering issues, there is greater diversity in what the current platforms on the market are offering. It makes sense therefore to list down what may be considered as ideal for airline operations management. So here are the key enabling features of the ideal platform:  1. Situational Awareness Window This is a new operational paradigm whereby Operations Control Centre (OCC) professionals are freed from having to look...

When passengers complain to airline staff about delays to their flight, they don't realize the irony of the situation. A crew member in full uniform, who is seemingly on active duty and apparently ready to fly, in some cases is not getting paid for their time until the doors close and the aircraft taxis out from the gate. For many crew their effective paid duty period ends once the flight is parked at the gate at the destination airport and the doors are open for the passengers to disembark. Sometimes an airline crew is part of the reason for delay/cancellation of a flight – such as when they ...

Force Majeure – an act of God or a natural calamity which is beyond the control of mankind – is considered a valid reason in the airline industry for delay or cancellation of flights. Any other reason may result in massive losses, heavy penalties (based on the specific contract clauses) and damage to customer goodwill in a heavily competitive industry. Can your airline afford a long downtime in business, especially if the disruption stems from human error or technical failures? Some parts of the Indian subcontinent – one of the fastest growing markets for aviation in recent times – are being l...

Google the term "pilot strike" and you can witness a virtual bloodbath on your screen! Of course, no real blood is involved, but the numbers represent a significant amount of money that is bleeding from the affected airline's coffers on account of disruptions to their service. If you are in charge of an airline's P&L, or some key part of operations involving human staff, you should probably ask yourself – Are you fully aware of the impact such a strike (or other disruptive event) could have on your airline? Can your airline survive such a hit? Disruption: What's at stake for an airline? &n...

My airline can spend more than $200 million every year on disruptions due to lack of operational efficiency The global airline industry can afford to write off $25 billion p.a, of which at least 50% can be easily saved! I can forgive my current OCC tools for their inefficiency. I don't care about customer service! by Author If you agree with the three statements above, then please feel free to stop reading this blog post right now. We understand that we are not providing you much value by saving the operational losses, compensation (EU261) costs, rescheduling expenses, etc....