Corporate Blog

With travel taking off globally, the airline industry has run into surprising problems. However, were these problems unexpected? What are airlines doing to ensure passengers do not pay for their shortcomings? Daniel Stecher, VP, Airline Operations, talks about the airline industry's most significant problems, and how to overcome them.  Formula 1 racing teams can change four tires in under 2 seconds. On the other hand, airlines need even more than 15 minutes to decide about an aircraft change or a crewmember replacement. What can airlines learn from F1 teams? Formula One (F1) is all about ...

You're all set to go on your trip only to arrive at the airport to find out that your flight has been delayed, or even worse – canceled! Whether that affects getting to a business meeting on time or enjoying a vacation, disruptions are a huge source of frustration for travelers and stress for airline staff. Regardless of the reason, wouldn´t you expect a swift and holistic response to the problem? Before the pandemic, irregular operations (IROPS) cost around US$60 billion for airlines every year. But financial indicators and customer impact aren´t the only factors at play when a disruption str...

Disruptions and irregular operations probably happened more often than airlines would have liked prior to the pandemic. But disruption management suddenly became the norm, rather than the exception, once COVID-19 struck. "Time is money" and there are few instances when the saying rings louder than in airline operations. Every Aircraft, Crew, Maintenance, and Insurance (ACMI) minute costs US$100-120 on average, highlighting the importance of dealing with irregular operations swiftly in an environment already characterized by thin margins. In "normal" circumstances, industry sources estimate tha...

If, during the pre-Covid times, passengers were taken on a guided tour of an airline's Operations Control Center (OCC), they would have seen rows and rows of computers and operations specialists, handling huge data banks. The OCCs ensure seamless communication and collaborative decision making between multiple stakeholders for an airline's entire flight operations covering flight tracking and crew scheduling, maintenance planning and dispatch. The OCCs provide centralized real-time operational control, helping the airlines overcome data integration challenges and avoid the bottlenecks in the e...

OPS 2020 started in Dubai in 2017 with a vision to have a forum for key industry players in Aviation Operations to exchange views about their daily challenges. In 2018 we met in Miami and then Berlin in 2019. This year we are going global; OPS 2020 is going to be hosted from around the world – including Bangkok, Singapore, Istanbul, Stockholm, Frankfurt, London, Trivandrum, Berlin, Sydney, Cape Town, Mauritius, Mumbai, Memphis, Montreal – you name it, we are there. With Covid-19 impacting the world and the related travel restrictions, combined with reductions in discretionary spend, it is not ...