Daniel Stecher

Airline crew shortages: Key reasons and the solution - Part 2

While there is quite some consensus on what constitutes the ideal airline operations management platform – one that is capable of reducing/eliminating the airline's crew rostering issues, there is greater diversity in what the current platforms on the market are offering. It makes sense therefore to list down what may be considered as ideal for airline operations management. Click here for a recap of the key reasons for airline crew shortages So here are the key enabling features of the ideal platform:  1.  Situational Awareness Window ​ This is a new operational paradigm whereby Ope...
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Daniel Stecher

Airline crew shortages: Key reasons and the solution - Part 1

When passengers complain to airline staff about delays to their flight, they don't realize the irony of the situation. A crew member in full uniform, who is seemingly on active duty and apparently ready to fly, in some cases is not getting paid for their time until the doors close and the aircraft taxis out from the gate. For many crew their effective paid duty period ends once the flight is parked at the gate at the destination airport and the doors are open for the passengers to disembark. Sometimes an airline crew is part of the reason for delay/cancellation of a flight – such as when they ...
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Radhesh R Menon

Three cargo products desperate for better platform integration

The propensity of high value cargo to take to the air, rather than other channels, is influenced primarily by one single factor - speed and secondly, reliability. But this also places great demands on maintaining the security and integrity of the shipment, which is a key driver for the modernization currently happening as well as envisioned for the future in the air cargo supply chain. IATA has declared a commitment to "deliver enhanced value for the industry by driving a safe, secure, profitable and sustainable air cargo supply chain". IATA has formally identified unregulated supply chain par...
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Asish Koshy

Enabling Cruise Lines to be Total Vacation Providers

"Newlywed", "overfed" or "nearly dead" – the cruise industry has for long been fighting such stereotypes about its customer base. But perceptions are clearly changing, and the average cruise passenger is now in the mid-40s; strongly suggesting an influx of millennials and Gen Z into the mix. Cruise providers themselves seem to be supporting this trend in a very active manner, by tailoring onboard offerings and the passenger experience to suit this segment better than it did in the past. Some of the key levers in this regard are duration of the cruise, thematic offerings, price points, distinct...
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Daniel Stecher

Managing weather-driven disruptions to airline operations

Force Majeure – an act of God or a natural calamity which is beyond the control of mankind – is considered a valid reason in the airline industry for delay or cancellation of flights. Any other reason may result in massive losses, heavy penalties (based on the specific contract clauses) and damage to customer goodwill in a heavily competitive industry. Can your airline afford a long downtime in business, especially if the disruption stems from human error or technical failures? Read more: Hurdles in modernization of airline operations management Some parts of the Indian subcontinent – one of t...
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