Corporate Blog

When regulatory and union agreements change, the real burden on airlines is not the rule itself. It is the grueling process of translating that rule into working, tested software.  Airlines, like most organizations, operate in a continuous state of change and innovation. Every few years, the aviation industry undergoes a fresh wave of regulatory reform or collective bargaining. A regulator tightens fatigue rules. A pilot union ratifies new duty-time provisions. A government mandate reshapes how rest periods are calculated. For passengers, crew, and policymakers, these changes are measured...

At a recent industry event, a commercial director from a well-known resort group said something that stuck with me: "We can tell you our RevPAR index to two decimal places. We have no idea what our spa revenue per guest should be." That gap — between knowing what good looks like and being able to manage toward it — is the central commercial challenge facing the hospitality industry right now. The case for GOPPAR (Gross Operating Profit Per Available Room) has been made extensively and convincingly. Commercial leaders understand that RevPAR only sees rooms. They also acknowledge that 32% of tot...

Insider travel notes from our globe-trotting colleague Thierry Pfeiffer's diary In this edition of 'My Travel Notes', our Singapore-based colleague, Thierry Pfeiffer, reflects on the experiences, perspectives, and insights that continue to shape his adventures around the world, both personally and in his role as an aviation industry professional.  Tell us about your favourite airplane I love all airplanes! But I really love the comfort of an Airbus A350, the way they manage cabin pressure is good for my old ears. Which airport always impresses you and why? Singapore Changi for its amazing...

Insider travel tips and picks from an aviation pro to inspire your next journey In this edition of 'My Travel Notes', our Atlanta-based colleague, Ramkishan Rajan, shares his unique perspective on travel, from the experiences that fuel his passion for aviation to the moments that keep him inspired. Tell us about your favourite airplane The Spitfire. Exceptional performance, defined by agility and speed, showcasing a revolutionary design and Rolls-Royce Merlin engine's distinctive roar. Its impact on aviation was profound, setting benchmarks for fighter aircraft and symbolizing technological ex...

In an environment defined by high load factors and operational volatility, reducing reliance on cumbersome manual processes and slow, legacy systems is essential to improve operational effectiveness. With over 60% of disruption costs now crew-related (not aircraft), fast crew‑plan recovery is no longer a nice-to-have; it's a strategic necessity. But balancing operational requirements, regulatory constraints, fatigue limits, union rules, and individual preferences during disruptions is costly and complex to resolve. Many airlines still rely on manual, rules‑based processes t...