Size does matter: Brand consolidation in hospitality wholesale breeds optimism
Christine Updegraff

Size does matter: Brand consolidation in hospitality wholesale breeds optimism

" It's complicated " - a hotel may say when asked about its relationship with OTAs and bed banks. Nearly half of all hotel inventory sales online happen through OTAs and wholesalers, and that share is growing, although direct bookings continue to be attractive for hotel brands in search of greater margins. In his recent interview with CNBC , Mark Okerstrom, the CEO of Expedia , highlighted that diversity and size of inventory is a key part of his strategy for the future. " We've built an incredible platform for customers to come and look at all of the properties. We've got 1050 properties in N...
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Cost, safety and efficiency: Are LCCs facing a serious PR issue?
Aravind Ramachandran

Cost, safety and efficiency: Are LCCs facing a serious PR issue?

​ I started my day with a smile after seeing this headline on my news app: Are budget airlines actually safe?   Back in University, my Statistics professor once gave us an interesting journalistic analogy – as the probability of an event occurring in the real world decreases and approaches zero, simultaneously its news value (measured by its probability of appearing on the front page of the newspaper) increases and approaches 100%.  Having to explain to readers in a news article that " budget airlines don't compromise on safety to cut costs " tells me there is a lot of misunderstandi...
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Passenger Bill of Rights to shake up Indian aviation
Aravind Ramachandran

Passenger Bill of Rights to shake up Indian aviation

The aviation market in India , despite being on its way to be third biggest in the world behind US and China, is today considered to be far below its massive volume potential. Demand is heavy and growing steadily, thanks to rising incomes and cheaper fares, but is confined to certain pockets. The blame falls on lack of support infrastructure, poor connectivity, unfavorable pricing and the widespread availability of an affordable (though presumably lower quality) alternative, viz the Indian railways .   The Government of India has already taken note of the huge opportunity around trade vol...
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Corporate loyalty portals: Agile earn and burn for business travelers
Marcus Puffer

Corporate loyalty portals: Agile earn and burn for business travelers

Understanding the stakeholder in a typical corporate travel transaction is a challenging task for an airline . A corporate customer's preferences may revolve around budget restrictions, predictability of expenses and additional services on offer, while the individual (employee) who will be travelling on the ticket may seek personal convenience and access to ancillary services even at an additional expense. Ultimately, the airline seeks to engage and satisfy both of them, thereby maximizing their own share of wallet as well as driving down the cost of future sales to the same customer.   C...
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OPS2020: Explore digital solutions to airline business disruption
Daniel Stecher

OPS 2020: Explore digital solutions to airline business disruption

Attention airline CTOs, your Operations Control Center (OCC) could be contributing to losses of as much as $25 billion annually. What are you doing to prevent it? Force Majeure – an act of God or a natural calamity which is beyond the control of mankind – is considered a valid reason in the airline industry for delay or cancellation of flights. Any other reason may result in massive losses, heavy penalties (based on the specific contract clauses) and damage to customer goodwill in a heavily competitive industry. Can your airline afford a long downtime in business, especially if the disruption ...
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