Corporate loyalty portals: Agile earn and burn for business travelers

Understanding the stakeholder in a typical corporate travel transaction is a challenging task for an airline. A corporate customer's preferences may revolve around budget restrictions, predictability of expenses and additional services on offer, while the individual (employee) who will be travelling on the ticket may seek personal convenience and access to ancillary services even at an additional expense. Ultimately, the airline seeks to engage and satisfy both of them, thereby maximizing their own share of wallet as well as driving down the cost of future sales to the same customer.   Co...
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OPS 2020: Explore digital solutions to airline business disruption

Attention airline CTOs, your Operations Control Center (OCC) could be contributing to losses of as much as $25 billion annually. What are you doing to prevent it?Force Majeure – an act of God or a natural calamity which is beyond the control of mankind – is considered a valid reason in the airline industry for delay or cancellation of flights. Any other reason may result in massive losses, heavy penalties (based on the specific contract clauses) and damage to customer goodwill in a heavily competitive industry. Can your airline afford a long downtime in business, especially if the disruption s...
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Corporate loyalty: What, why and how to tap this market

​Airline loyalty, as we know it today, is a complicated business model to explain to a layman. Most people prefer to see it as an airline company giving away rewards, discounts and other incentives, in return for customers making more and more purchases and pledging their loyalty to the brand - but this is misleadingly simple. A strategically designed loyalty ecosystem, supported by the right tools to facilitate its operation, enables an airline company to gain so much more from their loyalty program than just a list of ardent fans and regular customers. Click here for more information on Corp...
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Sharing information for Collaborative Disruption Management

In the movie The Matrix, there is a chilling scene where one of the crew members looks at a black screen full of green numbers and characters, and starts describing the virtual characters he sees through them – most memorably, the pretty girl in the red dress. He knows, because he created her. But no one else can see her in any form other than the massive amount of code and bits that appear on the black screen. That is the best description you can imagine, for the legacy systems that still plague the Operations Control Center (OCC) of many airlines around the world. Yes, some of these oth...
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3 product design priorities to make animals safer in cargo holds

Globally, the air cargo industry clocked a massive 2 quadrillion kg-km as per World Bank statistics for the past year. Meanwhile, IATA confirms that while the year 2016 saw growth doubling by volume, the first half of 2017 has been the strongest ever for the industry so far in this decade. Confidence levels are tremendously high within industry circles, although public perception may have taken a hit from the headlines surrounding Simon, a highly prized rabbit who met his end in the cargo hold of a prominent global airline earlier this year. While the exact cause of the animal's death remains ...
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