What’s politics got to do with your hotel’s revenues?

No, I don't want a room in this hotel. The owner and I disagree politically. by AuthorTraditionally, hoteliers have always considered location, quality of guest experience and price points to be the key factors for driving demand. But now, it appears that guests are making a political statement through their choice of hotels. Sadly, not everything contributing to this choice would fall under the control of the hotel, which means prevention of such adversity is often impossible. A recent, extreme example comes from New York, and it grabbed headlines all over the USA. The hotel-condo hybrid, whi...
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The holy grail of IROPS recovery: Information and Collaboration

There are three universal truths in commercial aviation:1. Delays cost money and goodwill; we can afford neither2. Information is wealth – distribute it honestly and sincerely3. United we stand, divided we fall (no pun intended) Contrary to popular belief, airline companies, passengers and travel partners have one thing in common: None of them want a flight to be delayed. That's right, no airline in the world is happy to delay a flight; not only does it cost them a lot of money as penalties and additional charges, but it also makes their customers hate them and trust them less – and that'...
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8 things hotel customers will use smartphones for in 2018

"We need to have a good mobility strategy" ​ If you haven't heard this from your marketing or technology departments (or a consultant) already in the past few years, you will certainly hear it in 2018. Anything afterwards may be way too late, based on what we can see in the hospitality industry today. But then again, what does a "good" mobility strategy really mean? Think With Google – the research wing of the search giant – reports that 40% of all travel website visits in the United States happen through mobile. The smartphone in the hands of your customer is therefore your best friend a...
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Game changers: A reality check on air cargo today - Part I

"Now, the game will change" - Michael Reisenberg of Lufthansa Cargo, the outgoing Chairman of the IBS Cargo Forum, gave the best possible comment about the future of the cargo industry, subtly invoking the slogan of the home soccer team of the city of Cochin (the venue of the forum conference last month). We are in the business of enabling that change, and the very objective of the forum is to maximize yield in R&D. In today's context, changing the game isn't a nice-to-have for the air cargo industry; it is a dire necessity on many counts.   An inside look ​ The air cargo industry is ...
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Size does matter: Brand consolidation in hospitality wholesale breeds optimism

"It's complicated" - a hotel may say when asked about its relationship with OTAs and bed banks. Nearly half of all hotel inventory sales online happen through OTAs and wholesalers, and that share is growing, although direct bookings continue to be attractive for hotel brands in search of greater margins.In his recent interview with CNBC, Mark Okerstrom, the CEO of Expedia, highlighted that diversity and size of inventory is a key part of his strategy for the future. "We've built an incredible platform for customers to come and look at all of the properties. We've got 1050 properties in New Yor...
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