Corporate Blog

Managing a portfolio of onboard products for cruise lines requires a strategic approach that ensures each solution serves its purpose and augments value by integrating seamlessly with others. A successful portfolio aligns business objectives with the needs of end users and guests, driving innovation, profitability, and efficiency. At IBS Software, three key themes guide our portfolio management philosophy for our modern onboard products so that cruise lines can meet the expectations of their guests and employees.  1. Guest-centricity Many software providers emphasize the importance of the...

As Airbus projects a demand for over 1.5 million crew members in the next 20 years, how can airlines attract and retain talent to ensure operational success? Like its counterparts in other regions, the Malaysian aviation industry is grappling with significant workforce challenges, including high attrition rates among regional rivals, which have led to capacity cuts. Addressing staffing shortages involves more than simply filling positions. It demands a focus on people because loyalty isn't just about tenure or adherence to rules; it's about emotional commitment and creating a sense of belongin...

IATA's Pre-Loading Advance Cargo Information (PLACI) regulations transform air cargo security by enabling early risk assessment through pre-load shipment data submission. Compliance with PLACI regulations is essential as more countries implement stringent security standards. Canada is the latest country to do so with Pre-load Air Cargo Targeting (PACT), requiring carriers to submit cargo data before loading so authorities can proactively address potential irregularities.  When do the PACT regulations come into effect? The new regulations, published in the Canada Gazette, Part II, come int...

"We have so much data, but we still don´t really get much out of it," was a recent lament from a major hotel chain. This is a common problem, so why is it so hard to turn data into quantifiable ROI? The hospitality industry sits on a goldmine of data, be it guest preferences, booking behaviors, demand patterns, revenue trends, or operational insights. Theoretically, this data should be a game-changer for driving revenue and enhancing customer experiences. Yet, turning this data into real business impact is challenging because having data is not the same as using it effectively. Here are three ...

Cruising is all about creating unforgettable experiences on the ship, at sea, and in ports of call. For decades, the industry has been remarkably successful at delivering on this promise. But as guest expectations evolve, competition intensifies, and technology makes giant leaps, cruise lines must go beyond traditional operations to continue to innovate, differentiate, and streamline. While a guest-first approach is essential to premium guest experiences, many cruise lines still face the consequences of fragmented systems, disconnected data, and slow technological evolution. These challenges r...