Targeting ‘The Actors', or ‘Their Actions’ for detecting Loyalty Frauds? – A defender’s Dilemma

How 'Actors' and 'their Actions' lead to the formation of fraud?
How 'Actors' and 'their Actions' lead to the formation of fraud? If fraud is assumed to be a staged process, actors (in this context, fraudsters) and their actions decide the success or failure of this planned show. In the last 2 to 3 decades, since digital became the way of life, we have seen a spate of incidents, where actions of distinct actors led to erosion of trust in the ecosystem and resulted in a complete overhaul of practices across the board. Irrespective of the actors, be it internal or external, the losses have accrued to the entities in various forms, such as smeared reputation, ...
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Maximize Revenue and Block Revenue Leakage in Airline Cargo supply chain

Maximize Revenue and Block Revenue Leakage in Airline Cargo supply chain
Every business strives for growth year on year by maximizing sales to improve profits, and the airline cargo business is no exception. However, as in every business, this is an uncompromising objective and it has several external factors like product and service strategies of competitors, capabilities of business partners, requirements and expectations of customers, geopolitical influences, and the overall behavior of the market economy that are tough to predict. Considering the several external factors that are beyond the control of the individual business, a better strategy would be to look ...
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Innovating in the times of a global pandemic: The TUI Group – IBS Software way

Innovating in the times of a global pandemic: the TUI Group – IBS Software way
TUI Group and IBS Software have been working together for a decade on the enhancement and maintenance of the airline operations platform of TUI. The months following the onset of the COVID-19 pandemic have been tough for the aviation industry, and both TUI Group and IBS Software have been devising newer ways to interact and manage business operations amid the crisis. To reflect on how the whole exercise has been and to discuss newer ways to overcome the challenges, both TUI Group and IBS Software collaborated for a live webinar – REBOOT. Held in October 2020, REBOOT saw participation from tech...
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Taking Inventory of your Analytics

Taking Inventory of your Analytics
We at IBS Software spend a great deal of time speaking with our hotel partners about their needs. We help them with distribution, marketing, operations - all critical areas of their business. A common thread that runs through many of these conversations is that the various departments often feel they don't have the visibility they need, to do their jobs as effectively as they would like. Hotel operations are awash in data and daily reports. They are inundated with new tools for collecting data and new platforms to present the data. Most of them present data after the fact, when it's too l...
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Loyalty Programs: How can you make them the cure and the vaccine driving an airline’s recovery?

Recovery-for-Airline-Loyalty-Programs
With the year 2020 wrapping up, IATA has forecasted a $118.5 billion loss for the airline industry due to the COVID-19 crisis, which is deeper than its forecast of $84.3 billion in June1. While there is now hope due to the discovery of a vaccine, newer "waves," strains, and clusters continue to wreak havoc, challenging the industry for its very survival in the present shape and form. At the same time, airline loyalty programs have proven beyond doubt that they have the potential to become the cure and the vaccine propping up airlines with their ability to generate non-travel related revenue, h...
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