Corporate Blog

Can You Evolve your Loyalty Programme Fast Enough?


"It's not the despair, Laura. I can take the despair. It's the hope I can't stand," so says John Cleese's character to his co-star, in the 1980s madcap comedy Clockwise. It's a sentiment anyone working in the travel sector for the last five years can empathize with. We all hoped that, along with a welcome release of pent-up demand for leisure travel, the volume of business travel would rise to pre-pandemic levels, even if it took a little while. It hasn't happened. By the end of 2022, business travel was still only at 75% of its pre-pandemic levels [1]. The latest forecasts are that, with the ...

Read More

You can make the Collaborative Airport of the Future a Reality, Today


Imagine this. It's cold: below freezing. There's a fog coming in. Ice on the tarmac has led to delays in many passengers disembarking and slowed down the unloading of cargo. Everyone wants to take off on time — before the fog arrives. But to make that happen, you need extra de-icers, fast. If your stress levels are already rising, take a moment. Now imagine this. All the different agencies in your airport — the airport-operations staff, air-traffic control, the ground handlers, everyone — use intelligent, API-connected systems that continually and securely share data. The ground operations tea...

Read More

Are You Really Ready for the eVTOL Revolution?


In May 2023, United Airlines and eVTOL-maker Archer announced plans to launch an "air taxi" service based in Chicago's O'Hare International Airport. United passengers will be able to disembark at O'Hare and then take an electric vertical take-off and landing (eVTOL) air-taxi to the city center [1]. There are a lot of things you can say about this, many of them eminently serious (we'll get to a few below), not least that it cuts an hour's journey to just 10 minutes. But let's just take a moment to acknowledge how cool it is. For years, people who were disappointed that the twenty-first century ...

Read More

Optimizing operations and enabling innovation at IAG Cargo´s New Premia handling facility for premium freight

The journey to opening IAG Cargo´s New Premia facility at Heathrow on 31 May 2023 was built on relentless technological, business, and operational innovation. Our objective was to completely transform how we handle freight and interact with our customers to unlock new opportunities in premium cargo. While air cargo experienced unprecedented growth in recent years, slowing demand once again puts pressure on pricing, costs, and customer service. So, we need to find creative ways to work around that. And where cargo handling plays into that equation, New Premia has helped us strengthen our premiu...

Read More

Lessons to my younger self - Jayan Nair, SVP and Head – Global Human Resources, IBS Software


What lessons would you give your younger self? We asked Jayan Nair, SVP and Head of Global Human Resources. He shares valuable life lessons we can all learn from.   Embrace variety Take on as many varied roles as possible in the first ten years of your career; you'll develop a broader outlook and diverse skills. Have fun Set aside time for your interests and passions. It can be a small portion of your day but it is key for your happiness that you spend some time on it.  Be of help Be there to support others, always. You may not be able to find solutions to all their issues but on man...

Read More