Corporate Blog

Beyond predictive models and enterprise-level analytics, some of AI´s most valuable gains come from improving small, repetitive tasks that generate operational bottlenecks. For ocean carriers, tender file conversion is one such challenge. Customer tenders arrive in many formats, while each carrier expects the data to be structured differently. Responses often need to be converted back into customer-friendly formats. When handled manually, this process is time-consuming, error-prone, and diverts staff from higher-value work. Historically, automation attempts failed because traditional systems r...

As global trade accelerates, airlines and freight forwarders face mounting pressure to move shipments faster, more efficiently, and with greater transparency. Yet, outdated, manual payment processes continue to create bottlenecks, impacting cash flow, delaying cargo release, and frustrating customers. Recognizing the need for seamless, digital-first operations, PayCargo and IBS Software have partnered to integrate PayCargo's digital payments network into iCargo, IBS Software's air cargo management platform. This collaboration enables carriers to modernize and streamline payments, eliminate ine...

If you had the chance to revisit moments from your early career, what would you do differently? In our 'Lessons to my younger self' blog series, Marcus Puffer reflects on his journey and shares a few lessons shaped by experience, hindsight and a global perspective.  Get out of your comfort zone To win medals, trade the Jacuzzi for the cold lap pool. Relationships Build, grow and enforce your networks. They support you in good and bad times. Conflict Agree to disagree, but don't burn any bridges! You often meet twice. Respect Always meet your team at eye level. Continuous learning Try...

As airlines shift from a "product push" to a "customer-centric" focus where the experience is king, modernizing front- and back-end systems is vital to avoid complex, costly PSS workarounds. Delivering the connected, personalized, and consistent experience travelers expect, regardless of channel or touchpoint, demands more than compelling offers. It requires the ability to capture, fulfill, service, and settle those offers as seamless orders. Order Management sits at the core of airline retail transformation. As the industry reimagines how it engages and sells, OMS becomes the backbone en...

Modern airline retailing under the OOSD architecture constitutes a fundamental reset of current technology, processes, and mindsets. On that transformation journey, a unified product catalog and a real-time stockkeeper are the centrepieces to overhauling offer creation. These aren't peripheral systems; they're the engine room of retail execution. The product catalog determines what you can sell and how granular your offer can get, while the stockkeeper governs the availability of specific products and services. Together, they´re the building blocks of dynamic offer creation based on ...