Air cargo digitalization: If I had a magic wand...

Air cargo digitalization: If I had a magic wand…
Air cargo digitalization has been a long-held wish for most air cargo professionals I have met. Although a tremendous amount of work has been done, most of those same professionals are disappointed with the actual achievements. In fact, digitalization is a fast-moving target and air cargo is a slow adopter. Whilst emerging digital industries use AI to predict your next purchase and push ads into all your media streams, in air cargo we still use data formats that date from the telex era. Can we really look into that mirror, and not question our commitment? Rather than playing catch-up, the air ...
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Preserving cruise line liquidity through wallet technology

Preserving cruise line liquidity through wallet technology
Preserving cash and reducing costs is critical for cruise lines as they've seen their revenues dwindle to practically zero during the ongoing pandemic. Part of their strategy to preserve liquidity as voyages get canceled is using wallet technology to offer their guests "future cruise credits" (FCCs), instead of cash refunds. Typically, reimbursements via FCCs were offered when sporadic or localized service disruptions occurred. However, with the unprecedented nature of the current crisis and continued uncertainty around the industry´s recovery, cruise lines had to improvise. In a bid to retain...
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DATA: The driving force fueling next-generation air freight

DATA-The-driving-force-fueling-next-generation-air-freight
Data is ubiquitous. It permeates our personal and professional lives.It helps us understand situations to take decisions, understand past behaviors and predict future ones across as many parameters as you can conceive. As the leading technology provider for air freight and cargo, we know that this industry is ripe for digital transformation. We are sitting on a wealth of information that has not been utilized in its full form yet. I'm talking about data, the raw operational data we have in our databases that can give us insights that we never thought existed. The good news is that technology i...
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Using deep learning models to reduce crew standby costs in airline operations

Using deep learning models to reduce crew standby costs in airline operations
Airlines factor standby crew in their planning as a buffer in case unexpected events cause deviations to operational plans, such as disruptions or last-minute crew roster changes. In these situations, standby buffering is a critical part of crew planning to safeguard the passenger experience and brand reputation. Additionally, the cost of reassigning crews to flights is significantly higher without standby buffers. Balancing crew standbys with actual utilization on the day of operations is challenging. Our analysis indicates that, on average, only 30%-40% of crew standbys are used, representin...
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How a digital-first customer experience became the cornerstone of T'way Air's success

How a digital-first customer experience became the cornerstone of T'way Air's success
Since T'way Air was born in 2010, we have always known that our ability to create a differentiated customer experience would be the key to our success. We are obsessed with this philosophy, and it's ingrained in everything we do - every day. As we embarked on our business journey in a crowded and competitive marketplace, we also knew that a solid digital foundation would be critical. A digital-first approach was going to be the cornerstone to delivering on our philosophy across all customer touchpoints. Over the past eleven years, we have enjoyed continued growth, becoming the second-largest L...
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