Francis Wilson

A Tête-à-tête with the CEO

We recently caught up with Rajiv Shah , CEO, IBS Software Services, and talked about IBS' recent wins, innovation and industry trends. Following are the excerpts from the interview. Francis Wilson: Rajiv, thank you for taking the time to speak with me. I would like to start with IBS Software's recent successes and competitiveness in the global marketplace. Specifically, in light of IBS Software's recent deals with key tour and cruise operators like Hurtigruten and Celestyal Cruises, it is apparent that IBS Software is capable of competing with companies from around the world. As an Indian comp...
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Syed Masood

Loyalty programs for LCCs...think beyond low fares

Loyalty programs are emerging as a maxim rather than a mere choice for Low Cost Carriers (LCCs) January 1, 1914 was the New Year that permanently changed the way we travel. The St. Petersburg – Tampa Airboat Line operated the first ever commercial flight carrying its lone passenger Abram C Pheil on a 23 minute journey between the two ports. 100 years down the line, commercial aviation has an annual economic footprint of $ 9.2 trillion  (IATA, passenger and cargo), provides 58 million jobs and is nothing less than a life line to 7 billion people across the globe. Over the time the civil av...
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Lekshmi Nair

Daily Disruption: A Doctor in the Palm of Your Hand

Today, the internet is now a one stop home, for health-care, jobs, finance, IT, you name it. When we're feeling sick, we even let the internet treat us, without taking proper advice from a doctor. We rely on sites and blogs and accept the solutions that they give us, based on the symptoms we enter into the search box. Studies which have proved that disease rates are increasing on a daily basis - the primary reason being the current lack of timely consultation and proper medication. To make things even more complex, we have many online consultation websites that proclaim that consultations are ...
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Asish Koshy

The Future of the Retail Travel Agency

Is This the End for Travel Agencies? Or a New Beginning? Over the past decade and half, seldom has a month gone by without the news heralding the demise of the retail travel agency business. CNN reported that there are about 13,000 travel retail locations presently in the United States, down from a peak of 34,000 in the mid-1990s. Emboldened by the closure of several brick and mortar travel agencies which defined store front travel agency business - especially in mature travel markets - the proliferation of OTAs / supplier direct web sites, the devastating effects of 9/11, the economic recessi...
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Raktim Atreya

Daily Disruption: Trading Places

Travel isn't just leisure – for the millions of businesspeople who travel across the globe daily, it's an absolute necessity. While they may hail from different industries and may be headed to different locations, they all seek to get an edge in the same three factors at the end of the day: comfort, prices and punctuality. Take Rachel – she's all set for a business meeting that has suddenly been organized at the last minute. However, she finds herself trapped as there is no available flight to her destination at the desired time. Necessity is mother of innovation, but also I believe necessity ...
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