Corporate Blog

Lessons to my younger self - Vijay Chakravarthy - VP, Consulting and Digital Transformation team, IBS Software


What lessons would you give your younger self? Vijay Chakravarthy, VP, Consulting and Digital Transformation team, shares uplifting and actionable lessons we can all follow.   Mind the company you keep Surround yourself with people who encourage and inspire you.You will gain immense confidence and motivation from their presence. Be kind Show kindness and build strong relationships with family and friends.Don't expect anything in return; you will soon realise the act of giving is more fulfilling than receiving.  Add 'patience' and 'persistence' to your vocabulary Success in attaining ...

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Is this the answer to the airline labor shortage?


By 2026, US airlines alone will need to recruit 480,000 new technicians and 350,000 pilots just to keep pace with demand [1]. Worldwide, the industry will be short of 80,000 pilots by 2023 [2]. Already, labor shortages are grounding flights [3]. And disruption due to unfilled jobs is forecast to last for at least another decade [4]. As the sector works hard to make up for lost ground over the last few years, amid happily rising passenger demand, it must find a way to overcome these labor shortages.  The perk that other sectors can't match In the struggle to attract talented staff to the s...

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Taking the risk out of updating order management modernization


This has been a good year for commercial aviation. Finally, after three years I'm sure we're all very glad to put behind us, demand is up, passenger numbers are properly recovering — reaching 95.6% of their pre-COVID levels by September 2023 [1] — and the industry is forecast to go back into profit [2]. What's not to love? Nothing, of course. This is all great news. And yet. As IATA noted in its forecast for 2023, our sector's total profits are expected to be US$4.7 billion, on revenues of almost US$1 trillion [2]. If the sector is to thrive in a market increasingly marked by shaky consumer co...

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Why payment orchestration should be an investment priority for airlines


In the race to remain competitive, airlines are investing in different facets of the customer experience. Regarding IT investments, airlines spent an estimated USD 37 billion in 2022 alone, with the pandemic serving as an urgent reminder to pick up the pace in digital transformation initiatives. To compete in the digital economy, decision-makers face the challenge of pinpointing priority investment areas in line with consumer expectations. From personalization to new revenue streams from integrated partner sales, several key investment areas are in the spotlight to boost airline revenues while...

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Overcoming the challenges of traditional dining for cruise lines


In my last blog post, I discussed the intricacies of managing and reporting onboard sales and suggested three critical features cruise lines should look for when searching for a new POS system. Here, I'll be looking at cruise line dining systems, how they impact how "traditional dining" products are managed, and the knock-on effect on the customer experience. A key challenge in managing dining products and experiences is that the underlying workflows can vary greatly from cruise line to cruise line, ship to ship, and even restaurant to restaurant on the same ship. Cruise lines offer different ...

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