The infrastructure jigsaw: How cruise lines can cash in on undeveloped destinations
Aravind Ramachandran

The infrastructure jigsaw: How cruise lines can cash in on undeveloped destinations

Vacations are by design a detour (literally as well as figuratively) from what people are used to in daily lives. Lush greenery, untouched natural wonders, thick rainforests, serene beaches or the quaintness of a little village far away from a city – vacationers seek experiences with great diversity, and most often look for places that are off the beaten path. In this search for unique experiences, a great deal of value is attached to places that are still unknown to much of the world, or are still emerging as a popular destination. This means much of the world's tourism potential may lie ...
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Experiential selling: Captivate your customer with rich content
Aravind Ramachandran

Experiential selling: Captivate your customer with rich content

Are you hungry? If I offer you a little bit of choice on what to serve you for lunch, which of these would you prefer? A succulent morsel cut from the tenderness of a fledgling chicken, lightly seared on a traditional iron grill and seasoned with hand-picked Indian spices. Served with a sprinkling of diced vegetables resting between finely sliced slabs of oven baked dough OR A grilled chicken sandwich The two options above mean essentially the same thing, but will appeal to your palate in drastically different ways. It is an old trick used by restaurants, which has received some acceptance fro...
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The Future of the Retail Travel Agency
Asish Koshy

The Future of the Retail Travel Agency

Is This the End for Travel Agencies? Or a New Beginning? Over the past decade and half, seldom has a month gone by without the news heralding the demise of the retail travel agency business. CNN reported that there are about 13,000 travel retail locations presently in the United States, down from a peak of 34,000 in the mid-1990s. Emboldened by the closure of several brick and mortar travel agencies which defined store front travel agency business - especially in mature travel markets - the proliferation of OTAs / supplier direct web sites, the devastating effects of 9/11, the economic recessi...
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A Flagship Success: IBS Software at Seatrade 2016
IBS Software

A Flagship Success: IBS Software at Seatrade 2016

This March, Fort Lauderdale hosted Seatrade Cruise Global 2016 , the largest conference put together just for the cruise line industry. Exhibitors and attendees from all over the world attended this major event, and IBS Software Services was right in the middle of the action. The conference was a major milestone for IBS Software's iTravel Reservation System, as Cyprus based Celestyal Cruises became the first cruise line to implement the iTravel life cycle reservations platform. You can read more about the next generation of tour and reservation management solutions below! Or, keep scrolling fo...
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