When a small airline with a 'fleet' of just two aircraft sets out to service an Eastern European country with close to 3 million people, their priorities are quite unique. Larger airlines with plenty of resources also have plenty of margin for error and capability for disruption management. But that isn't so for the smaller players. Everything must run like clockwork, and one small miscalculation can obstruct business for long periods of time, resulting in substantial losses. To an IT solutions provider like us, that translates to a mandate that the technology has to be extremely robust and reliable. Fast, error-free deployments are not just preferable, but absolutely essential to sustaining the momentum.
IBS fully understood this requirement when this airline signed up for iFly Res, our Passenger Services System (PSS) solution. We took on the challenge and delivered the solution in under three months – a fraction of what it would typically take for such a project! Starting from precise analysis of the business goals and related constraints, our engineers got to work with enthusiasm. Drawing on our richly diverse experience in the domain, and grasp of the European market, we were able to stay one step ahead of whatever technical challenge was thrown at us.
The hard work paid off and every time the airline takes to the skies, it is a shining example of how IBS' solution enabled the airline's commitment of "providing the cheapest flights, and doing so with a smile and providing a memorable service all the way."