Listen to machines and hear their troubles!
Aravind Ramachandran

Listen to machines and hear their troubles!

"That doesn't sound right!" No matter how advanced machines get, this line will always represent the lower bound for human abilities to identify mechanical issues. Whether it is a $100 blender, a $1000 air conditioner, a $100,000 sports car or even a $10,000,000 aircraft, revving it up must not only feel good, but also sound good to give you full assurance that it is working perfectly. If it sounds a bit off, the logical conclusion is that something's amiss and you need to take a closer look. Interestingly, this is the basis for a growing diagnostics model, where sensors literally 'listen' to ...
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Global travel & transportation networks on a shared platform
Manu John

Global travel & transportation networks on a shared platform

With a variety of travel options to compare from multiple providers, booking through the travel websites has always been a wonderful user experience. Key to this user experience is attributed to the GDS networks – the platform where airlines, hotels, cruises and automobile rental companies seamlessly interact over the internet to provide details (availability & fare) and accept bookings from travel management companies, online travel agents and large corporations. While there is so much advancement made in the 'booking and distribution' aspects of GDS (richer content, bundled & un...
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Social CRM and user discipline on social networks
Aravind Ramachandran

Social CRM and user discipline on social networks

Ash was taking her first flight and was visibly excited. She had heard a lot of stories – some good, some scary - from her friends who had flown before and wanted to leave no stone unturned to make the experience as wonderful as it possibly could be. "Any chance I can get an upgrade to first class?" she enquired eagerly. The check-in agent responded with patience, "I'm sorry, we have a full flight today" before his tone picked up, "But I can get you something that might please you!" Ash wasn't sure what to expect, but hey, who would turn down free stuff? "I see your friend John Strange is also...
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Unlocking the digital traveler
Shweta Kavishwar

Unlocking the digital traveler

From chatbots, smart luggage options, beacons to virtual assistants... travelers today have more research and booking options at their fingertips than ever before. They're looking for more information and expect it to be at their fingertips to help guide them in their decision making process. As the era of the digital traveler takes on, the industry needs to be prepared in keeping pace with offering its users the always-connected experience. Here we've compiled some of the latest trends we believe will drive the growth in technology in turn dominating digital experiences for today's traveler: ...
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The fast and the flawless: IBS accomplishes super-fast deployment of PSS for LCC
Aravind Ramachandran

The fast and the flawless: IBS accomplishes super-fast deployment of PSS for LCC

​ When a small airline with a 'fleet' of just two aircraft sets out to service an Eastern European country with close to 3 million people, their priorities are quite unique. Larger airlines with plenty of resources also have plenty of margin for error and capability for disruption management. But that isn't so for the smaller players. Everything must run like clockwork, and one small miscalculation can obstruct business for long periods of time, resulting in substantial losses. To an IT solutions provider like us, that translates to a mandate that the technology has to be extremely robust and ...
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