Automation of airline customer service – the predictability model
Aravind Ramachandran

Automation of airline customer service – the predictability model

In the last post , I had written about price as the one factor that will drive how people accept automation in the air travel industry. The function of price, in this context, is to help compensate for the absence of one characteristic (human element) of a service which passengers are so used to. If, in some period of time from today, it becomes emotionally acceptable for passengers to travel in an aircraft without the presence of a trained cabin crew for support, we need to have some idea of what that will look like. The enabling keyword is 'predictability' in this context. With current techn...
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Flights staffed by AI: The one driver for customer acceptance
Aravind Ramachandran

Flights staffed by AI: The one driver for customer acceptance

​ ​Artificial intelligence and machines are taking over from human knowledge and labor as the platform on which businesses will run in the future. Having said that, it is important to understand that many skilled jobs currently performed by humans will be restructured and made more impactful by technology than be totally replaced by it. The aviation industry's unique positioning makes some parts a little more complex to automate than most other sectors. Already based on a platform of advanced technology, the industry also leans heavily on customer service quality and offerings as a means to di...
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Distributed, scalable airports: Shorter drives, fewer missed flights
Aravind Ramachandran

Distributed, scalable airports: Shorter drives, fewer missed flights

 As a city grows – in terms of population as well as the resulting trade volumes – it will lead to more demand for air travel and allied services. In 2015 alone, the world population grew by 86.84 million . The number of registered carrier departures around the world increased by 36% in the 2005-15 decade, which is thrice the rate of population growth as per World Bank estimates. The Centre for Economics and Business Research, a London-based consultancy, estimates the cost of congestion in England, France, Germany and the US to be around $200 billion in 2013 alone. It is predicted that th...
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Recent Comments
Aravind Ramachandran
Certainly. Where would such a rail link start from? There has to be some node for such a system to originate from, and that is whe... Read More
Thursday, 20 April 2017 16:25
Decision making for travelers: Are machines up to it?
Aravind Ramachandran

Decision making for travelers: Are machines up to it?

An interesting result from a recent McKinsey Global Institute study suggests that a typical business leader spends 25% of his/her time on gathering/analyzing inputs for decision making such as reports and data - a task that can be automated using currently available technology. Yet, a large part of the value addition by the machine is in processing large quantities of information and distilling it down to what's important, rather than taking an actual decision and being accountable for it. To illustrate, a typical traveler must find answers to these questions (among others) to make his/her tri...
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IBS partners with Traveltech Lab to boost innovation in travel sector
Aravind Ramachandran

IBS partners with Traveltech Lab to boost innovation in travel sector

IBS is proud to partner with Traveltech Lab , the first of its kind innovation hub in London, which has successfully positioned itself as a platform for creative minds to collect, converse and collaborate towards beneficial disruption. Budding entrepreneurs are given the support they need to bridge the gap between having a high potential idea and setting up  a viable business. Interaction  between fellow entrepreneurs working on diverse business models drives further  innovative thinking.  Unplugging from conventional corporate thinking patterns, such a platform opens ...
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