IBS Software at Loyalty@Freddie Awards 2016
Divya Narayan

IBS Software at Loyalty@Freddie Awards 2016

IBS was the proud co-sponsor of the spectacular Loyalty@Freddie Awards event which concluded on April 28, 2016 in Las Vegas, USA. The two day event saw an impressive attendance of over 250 professionals from various domains including airlines, hotel chains, car rental companies, credit card companies, top IT companies and consultants. The wide range of industries present at the event provided varying perspectives that drove content rich discussions on improving loyalty programs. The conference showcased global technologies and future trends and included keynotes, panel discussions and debates ...
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Cold Chain Challenges: Opportunities and Obstacles for Pharmaceutical Logistics, Part II
Manu Raghavan

Cold Chain Challenges: Opportunities and Obstacles for Pharmaceutical Logistics, Part II

Pharma Logistics: Facing the Challenges In the previous part of our series on Pharmaceutical Logistics, we revealed the growing demand for rapid and time critical transportation of key drugs in today's interconnected world. As the pharmaceutical industry continues to see consistent growth, air freight cargo operators have a great opportunity to leverage their competitive advantage to fill this need. In this article, we'll show you some of the unique challenges presented by pharmaceutical logistics, and then show you how advanced cargo management software can address many of these issues. Read ...
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Age of Analytics: New Ways to Leverage Your Loyalty Programs
Francis Wilson

Age of Analytics: New Ways to Leverage Your Loyalty Programs

Rehumanizing Loyalty: In the past few years, the airline loyalty industry has struck somewhat of a brick wall. When loyalty programs were first introduced in the 1980s, they were seen as revolutionary, creating a previously unprecedented bond between customers and airlines. The model was soon copied and adopted throughout the industry, making "frequent flier miles" a household phrase. However, the luster of this bond has been diminished somewhat, partially by how commonplace loyalty programs have become and partially because of changing consumer preferences. The human element of loyalty progra...
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Precious Cargo: Opportunities & Obstacles for Pharmaceutical Logistics
Manu Raghavan

Precious Cargo: Opportunities & Obstacles for Pharmaceutical Logistics

Pharma Logistics Today: A Brief Overview In 2013, a top pharmaceutical retailer in the US decided to donate 375,000 doses of flu vaccine to the Laos People's Democratic Republic in light of a particularly serious flu season in the region. The safe transportation of the vaccines from a US production facility to consumption in Laos presented several challenges, most important among them ensuring the integrity of the vaccine. This vaccine was travelling over 9,000 miles crossing 5 different countries, handled by multiple parties – production, packing, trucking, airline, forwarder, airport, seapor...
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Six Ways You Can Do Revenue-Based Loyalty Programs Right, Part II
Syed Masood

Six Ways You Can Do Revenue-Based Loyalty Programs Right, Part II

Loyalty Programs: Technology & Customer Care With more and more airlines shifting their loyalty programs from miles based rewards systems to revenue based models, properly understanding revenue based loyalty strategies is now more important than ever. In our last post , we talked about the numerous advantages of revenue based loyalty programs: their simplicity, transparency, and decreased liability risk. In the second post of our two part series on Revenue Based Loyalty, we'll focus on both the human and technological elements of Revenue Based Loyalty. Ensuring that your customers are not ...
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