A Tête-à-tête with the CEO
Francis Wilson

A Tête-à-tête with the CEO

We recently caught up with Rajiv Shah , CEO, IBS Software Services, and talked about IBS' recent wins, innovation and industry trends. Following are the excerpts from the interview. Francis Wilson: Rajiv, thank you for taking the time to speak with me. I would like to start with IBS Software's recent successes and competitiveness in the global marketplace. Specifically, in light of IBS Software's recent deals with key tour and cruise operators like Hurtigruten and Celestyal Cruises, it is apparent that IBS Software is capable of competing with companies from around the world. As an Indian comp...
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IBS Software's Culture of Innovation and Diversity
Francis Wilson

IBS Software's Culture of Innovation and Diversity

Where does innovation come from? How can companies prepare for the inevitable disruption that will be caused by new technologies and changing customer preferences in the future? These were the critical questions that shaped the highly successful IBS Customer Summit this year. At the beginning of April, the Ritz Carlton in the shining city of Dubai played host to a tremendously successful summit that both asked key questions about the future of innovation and showed just how IBS has consistently cultivated a diverse and forward thinking culture from day one. The theme of this year's talk came f...
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Crisis vs. Opportunity: Benefiting From Low Oil Prices
Francis Wilson

Crisis vs. Opportunity: Benefiting From Low Oil Prices

Introduction In light of the recent oil price slump, everyone has been asking how companies around the world can properly deal with this landmark change in the market for the world's most important commodity. In this interview, Ramesh D Nair, Vice President of Oil and Gas Logistics explains how companies can actually benefit from this transformational period for the industry. Q: First of all, thank you Ramesh for taking the time to speak with us. I think a good start for our discussion would be the hottest topic in town, the oil price crisis. What is your view on the current oil price crisis a...
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Age of Analytics: New Ways to Leverage Your Loyalty Programs
Francis Wilson

Age of Analytics: New Ways to Leverage Your Loyalty Programs

Rehumanizing Loyalty: In the past few years, the airline loyalty industry has struck somewhat of a brick wall. When loyalty programs were first introduced in the 1980s, they were seen as revolutionary, creating a previously unprecedented bond between customers and airlines. The model was soon copied and adopted throughout the industry, making "frequent flier miles" a household phrase. However, the luster of this bond has been diminished somewhat, partially by how commonplace loyalty programs have become and partially because of changing consumer preferences. The human element of loyalty progra...
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Innovations in Hospitality: Insights from the CEO, Rajiv Shah
Francis Wilson

Innovations in Hospitality: Insights from the CEO, Rajiv Shah

Interested in the latest disruptions and trends in the hospitality industry that might affect your business? Then look no further: Bonotel Exclusive Travel recently featured a thought piece written by IBS Software Services CEO Rajiv Shah that takes a serious look at the latest innovations in hospitality services. You can read the article in the February Edition of the Bonotel Brief, Bonotel's quarterly publication. Read by a wide range of hotel managers, hotel operators, and travel agents from the hospitality industry, the Bonotel Brief features articles written by leading executives. In this ...
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